NIDA SOHAIL
Union City,New Jersey
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Momeni Inc
12.2014 - 10.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Executive Receptionist
T&M Protection Resources- AIG
04.2010 - 08.2012
- Managed conference room scheduling
- Helped being resourceful for meeting participants
- Managed visitor registration process at main entrance and building lobby
- Managed main front desk and reception area
- Meet and greet visitors & direct them accordingly
- Coordinate/maintain tools for work areas (pens, markers, sticky notes pads etc.)
- Be the tour guide for Executive Assistants and other guests
- Provided information about building offering / way finding
- Provided information for nearby attractions and restaurants
- Scheduled office meetings and client appointments for staff teams.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist/Marketing Assistant
Peel Temp Services
01.2008 - 09.2009
- Attended meetings with clients to discuss employment services
- Marketed the company’s services by cold calling to various companies
- Effectively used Microsoft applications such as Word and Excel on daily basis
- Attended all incoming phone calls, guests and applicants
- Attended clients & applicants at front desk
Customer Service Representative
Citi Cards/MasterCard
10.2007 - 01.2008
- Attended a rigorous six week training session to develop customer service expertise
- Handled inbound customer requests regarding account information, account maintenance, balance transfers, and referrals
- Initiated and verified new customer membership applications
Inbound Call Agent
Tann Select
05.2006 - 10.2006
- Handled customer inquiries and complaints with professionalism and courtesy
- Offered customer focused solutions using knowledge and experience
- Activated customer membership cards while resolving any underlying issues during the process
- Received phone orders and completed all finalization procedures including all data entry
Sales Associate
Primus Canada
02.2004 - 01.2005
- Administered strategies to undertake the requirements of both sales and loyalty programs set by company
- Developed a thorough understanding of communicating through inbound and outbound calls
- Successfully met performance objectives in sales and quality
- Continuously achieved sales targets on a day-to-day basis
Education
Office Administration & Customer Service Co-op Program Information Technology Microsoft Office -
Dufferin Peel Co-op Centre
2008
High School Diploma -
Burnhamthorpe Collegiate Institute
2001
Skills
- COMPUTER SKILLS
- Microsoft Office/Word/Excel/PowerPoint
- Typing speed of 45 to 50 words per minute
- Internet Research
- Customer Service
- Mail Management
- Time Management
- Microsoft Office
- Multi-Line Phone Systems
- Critical Thinking
- Data Management
- Customer and Client Relations
- Administrative Support
- Data Entry Documentation
- Report Analysis
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Administrative Assistant
Momeni Inc
12.2014 - 10.2018
Executive Receptionist
T&M Protection Resources- AIG
04.2010 - 08.2012
Receptionist/Marketing Assistant
Peel Temp Services
01.2008 - 09.2009
Customer Service Representative
Citi Cards/MasterCard
10.2007 - 01.2008
Inbound Call Agent
Tann Select
05.2006 - 10.2006
Sales Associate
Primus Canada
02.2004 - 01.2005
Office Administration & Customer Service Co-op Program Information Technology Microsoft Office -
Dufferin Peel Co-op Centre
High School Diploma -
Burnhamthorpe Collegiate Institute