NIDA C. SMITH
San Antonio,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Always observe professionalism and holds total respect for proper ethics, authority, and confidentiality.
Overview
18
18
years of professional experience
Work History
Founder
Insight Cleaning LLC
San Antonio, Texas
02.2019 - 03.2022
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Facilitated over $40,000 in annual business for 2+ years.
Food and Nutrition Supervisor
Methodist Children’s Hospital
San Antonio, Texas
11.2018 - 02.2019
- Managed, delegated, and lead daily team meeting for staff over 50 people
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
- Completed food and physical safety audits to verify health and well-being of staff members and patrons.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Restaurant District Manager
SUBWAY®Restaurants
Dayton, Ohio
09.2016 - 08.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Improved team productivity and increase staff retention by identifying and addressing needs to achieve high customer service standards and maximize performance levels
- Carefully interviewed, selected, trained and supervised staff.
- Upheld effective operations through inventory, audits, requisitions orders, and review of monthly Profit/Loss statements; performed various other administrative operations to resolve any incidents to satisfaction of involved parties skillfully.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Increased sale by 10% over 12 months.
Department Manager
West Wind Inn
Travis AFB, California
03.2004 - 08.2016
- Delegated and directed custodial and maintenance workers, supply technicians, and other staff; planned and ensured that schedule was followed and prioritized while keeping team informed of upcoming commitments and responsibilities
- Motivated, advised, counseled, and provided disciplinary action when warranted to subordinates to optimize productivity and enforce levels of performance standards in accordance with directed policies and regulations
- Developed orientation/training program for all new department employees; reduced training times by 20% and improved customer service ratings by 10% within first six months
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Maintained required records of work hours, budgets and payrolls.
Education
Freight Dispatching Training - Transportation Management
Good Energy WorldWide
Online2022
Associate of Science Degree -
Alamo Community College
San Antonio, TX2022
Skills
- Problem solving
- Detail oriented
- Team player
- Time management skill
- Creative thinking
- Operational Strategic Planning
- Strategies Implementations
- Adaptability
- Business Planning
- Integrity and Transparency
- Leadership and People Development
- Effective Communicator and Public Speaker
Timeline
Founder
Insight Cleaning LLC
02.2019 - 03.2022
Food and Nutrition Supervisor
Methodist Children’s Hospital
11.2018 - 02.2019
Restaurant District Manager
SUBWAY®Restaurants
09.2016 - 08.2018
Department Manager
West Wind Inn
03.2004 - 08.2016
Freight Dispatching Training - Transportation Management
Good Energy WorldWide
Associate of Science Degree -
Alamo Community College
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