Nidal Nassik
Cars Avenue Sacramento
Elk Grove,CA
12
years of professional experience
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Work History
Customer Service Manager
3 Years 2 Months- Developed new customer service procedures, increasing the quality and efficiency of customer service by 30% according to guest surveys
- Prepare repair orders (RO) by describing symptoms, problems, causes, repairs and services required while obtaining approval signatures and entering the orders into the service database system
- Prepare customer invoices and process payments
- Greeted customers as they arrived for automotive appointments
- Managed basic customer sales inquiries
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Worked closely with certified technicians in the shop to diagnose customers' vehicles with any failures and needed repairs
Cashier
4 Years 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments accurately while ensuring compliance with company policies.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Monitored inventory levels at register area, notifying management of low stock items.
- Collaborated with team members to maintain a clean and organized checkout environment.
- Implemented process improvements that reduced transaction wait times for customers.
- Provided feedback to management on potential areas for operational enhancement and efficiency gains.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Management
Skills
Digital communication tools
Customer relations
Customer service standards
Microsoft Office
Training and mentoring
Team leadership
Decision-making
Time management
Excellent time management skills
Problem-solving
Microsoft Office
Browsers: Internet Explorer
Google Chrome
Mozilla Firefox
Safari
Cash handling
Budget management
Decision-making
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Manager
Cars Avenue Sacramento
05.2023 - CurrentRead More
Cashier
Carefour
01.2015 - 05.2019Read More
Agadir School of Managment
Bachelor of Arts from Management
Read More