NIDA ORCALES RAYMONDO
South San Francisco,CA
Summary
Knowledgeable airport services professional with 15 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
11
11
years of professional experience
Work History
WHEEL CHAIR AGENTS
G2 Secured Staff
03.2015 - Current
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
- Located and read airport monitors to determine arrival and departure information.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
Security Guard
Prime Flight Aviation
03.2014 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
WAITRESS
Taste Buds
03.2013 - 03.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
MISAMIS ORIANTAL PHILLIPINES
PHILLIPNES03.1987
Skills
- Check-In Procedures
- Check-In Processes
- Fares Calculations
- Baggage Handling
- Boarding Gate Procedures
- Coordinating Schedules
Timeline
WHEEL CHAIR AGENTS
G2 Secured Staff
03.2015 - Current
Security Guard
Prime Flight Aviation
03.2014 - 07.2021
WAITRESS
Taste Buds
03.2013 - 03.2014
High School Diploma -
MISAMIS ORIANTAL PHILLIPINES
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