Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nidashia Redfield

Summary

Customer care and account development professional recognized as 2024 National Account Development Partner of the Year. Proven ability to deliver exceptional client experiences and resolve complex issues. Skilled in data analysis to enhance customer satisfaction and improve operational efficiency across various communication channels.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

openwork
Remote, SC
02.2022 - 05.2026
  • Resolved customer issues through ticketing systems, emails, chat, phones, and virtual meetings.
  • Achieved service level expectations by resolving customer inquiries through various channels.
  • Prioritized support cases to ensure timely updates on status and resolution processes.
  • Identified recurring customer pain points and proposed targeted training opportunities to enhance service quality.

Customer Service Representative

Spectrum
Remote, SC
01.2019 - 02.2022
  • Delivered exceptional customer service, addressing complaints promptly.
  • Engaged customers to identify needs and clarify product questions, improving their experience.
  • Answered customer inquiries with accurate information about products and services.
  • Researched and resolved customer issues to enhance satisfaction.

Customer Service Representative

foundever
remote, SC
06.2016 - 01.2019
  • Provided frontline customer support by managing incoming calls and emails to resolve customer inquiries promptly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall customer satisfaction.
  • Surpassed service goals through application of best practices in customer service and sales.
  • Maintained composure under pressure to strengthen customer relationships and ensure continued loyalty.

Education

Bachelor of Science (B.S.) - Business Administration

University of Phoenix
Phoenix, AZ, US
05-2028

High School Diploma -

Laurens District 55 High School
Laurens
06-2013

Skills

  • Customer relationship management
  • Customer onboarding
  • CRM software proficiency
  • Customer retention
  • Ticketing system management
  • Technical troubleshooting
  • Data analysis
  • Conflict resolution
  • Time management
  • Organizational skills
  • Effective communication
  • HIPAA compliance

Certification

  • HIPAA Compliance Training
  • 2024 National Account Development Customer Service Excellence - United Healthcare Internal, 05/01/28

Timeline

Customer Support Specialist

openwork
02.2022 - 05.2026

Customer Service Representative

Spectrum
01.2019 - 02.2022

Customer Service Representative

foundever
06.2016 - 01.2019

Bachelor of Science (B.S.) - Business Administration

University of Phoenix

High School Diploma -

Laurens District 55 High School
Nidashia Redfield