Nideen Johnson
Philadelphia,PA
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient and consumer outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction while ensuring high standards of care and service quality
Overview
9
9
years of professional experience
Work History
Health Care Aide
365 Health Services
Philadelphia, PA
02.2023 - 07.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions promoting patient independence and overall wellbeing
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation such as entries in log books, journals, and care plans to accurately document and report patient progress or patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
EVS Lead
Temple University Health System - Careers
Philadelphia
08.2019 - 12.2023
- Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
- Boosted overall cleanliness of the facility through regular inspections and thorough cleaning routines.
- Addressed any maintenance issues promptly, minimizing downtime and disruption to daily operations.
- Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
- Ensured strict adherence to infection control standards by regularly training staff on updated guidelines.
Lead Sales Associate
BMW Manufacturing
Philadelphia, PA
09.2015 - 08.2019
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients
- Trained new sales associates to ensure consistent performance across the team.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
High School Diploma -
SCI Pine Grove
Skills
Hazardous chemical training and Handling
Equipment Sterilization
Clear Communication
Microsoft Office
Customer Relations
Interpersonal communication skills
Systems and software programs
Strategic planning
Timeline
Health Care Aide
365 Health Services
02.2023 - 07.2024
EVS Lead
Temple University Health System - Careers
08.2019 - 12.2023
Lead Sales Associate
BMW Manufacturing
09.2015 - 08.2019
High School Diploma -
SCI Pine Grove