Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nidheesh Kunnummal Narayanan

grayson,GA

Summary

I am an associate with Tata Consultancy Services for the past 17 Years and with a total industry experience of 19 Years. My main area of experience is in UNIX administration & VMWare administration,Service management & program Management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Tata Consultancy Services Pvt Ltd
01.2017 - Current
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
  • Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
  • Reduced turnaround time with effective resource allocation and task prioritization.
  • Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
  • Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.

Technical Manager

Tata Consultancy Services Pvt Ltd
01.2016 - 12.2016
  • Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Completed projects [Number]% faster than expected, exacting cost savings of $[Number].
  • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
  • Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
  • Evaluated reputation risk and regulatory risk.

Lead Linux Administrator

Tata Consultancy Services Pvt Ltd
04.2014 - 12.2015
  • Implemented effective monitoring solutions, allowing for rapid identification and resolution of potential issues before they impacted endusers.
  • Enhanced system security through regular vulnerability assessments and timely patch management.
  • Established comprehensive disaster recovery plans that safeguarded valuable company data and ensured rapid system restoration in the event of a catastrophic failure.
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
  • Collaborated with cross-functional teams to design and implement infrastructure improvements, leading to enhanced system stability.
  • Reduced operating costs by migrating legacy systems to more cost-effective open-source solutions.
  • Created and serviced administrator and user accounts on Linux-based systems, managing [Number] deployments.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Contributed to the successful completion of complex projects, providing expert Linux administration support throughout project lifecycles.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

System Administrator

Tata Consultancy Services Ltd
12.2012 - 03.2014
  • Manage high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality .
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintenance of over 3000+ Servers(Windows,RHEL Linux )
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.

Infrastructure Administrator

Tata Consultancy Services Ltd
10.2011 - 12.2012
  • Designed scalable solutions to support organizational growth while minimizing disruptions during expansion efforts.
  • Implemented virtualization technologies to improve resource utilization and reduce operating costs.
  • Implemented capacity planning methodologies to support changing business needs while avoiding over provisioning or underutilization of resources.
  • Collaborated with cross-functional teams to develop and implement IT strategies aligned with organizational goals.
  • Redhat Cluster Implementation and management

Linux Team Lead

Tata Consultancy Services Ltd - Internal IT
04.2009 - 10.2011
  • Unix administrator (Linux/Solaris)
  • Web Server Administration
  • NFS/NIS/DNS/Proxy administration
  • Coordination with different vendors for issue resolution & installations
  • Backup administration
  • Installation and administration of VMware server(2.0 and ESXi 4.0)
  • Vulnerability Assessment and Closure on Unix Servers, DB and coordination with windows team
  • Datacenter operations
  • Managing Server monitoring tools
  • Generating ITIL reports
  • New Product/Technology evaluation
  • Incident Manager
  • Configuration manager
  • Infrastructure Asset Management

Desktop Administrator /L1 Support Linux

Tata Consultancy Services Ltd - Internal IT
09.2007 - 04.2009
  • System Support and co-ordination for advanced training programs includes Informatica, Business Object,Cognos Oracle and MSSQL
  • Desktop Support
  • Basic Windows Administration
  • Unix Administration
  • New Product/Technology evaluation
  • Capacity planning and management
  • Infrastructure Asset Management

System and Network Administrator

Enter technologies Pvt Ltd
08.2005 - 07.2007
  • Managed 115 computers and server Administration
  • Maintained Backup and Recoveries
  • Managed the LAN / WAN networks within the organization
  • Managed the company AD, and Symantec Antivirus
  • Desktop and Server Administration
  • Configured System Policies and Implemented File and Directory permissions
  • User and Group management
  • Installed and Configured DNS, DHCP
  • Mysql server, Squid proxy server

Education

Engineering Diploma - Computer Engineering

NTTF Thalassery
01.2005

Skills

  • Hardware: HP Proliant DL 580G5, HP Proliant DL 380G3 &G4,HP PROLIANT BL460c M4000, Dell Power edge 2850, Dell POWER EDGE R710, HP Storage Works 500 G2 MSA, HP Storage MSA 2000, SAN Switches CELESTIX Appliances
  • Software Products: Unix (RHEL3, RHEL4,RHEL5), Solaris 109, Ubuntu, Centos, WINDOWS 2008,2003,XP, Vista,2000, Oracle 11g,10g, MYSQL, SYMANTEC AV & ESM, Vmware 20 , Vmware EXSi 40
  • Tools: LVS – Clustering Solution, VMWARE Virtualization packages, VERITAS Netback Up, Tivoli /Zabbix Monitoring, Symantec Ghost
  • Methods:

Certification

  • AWS Certified Solution Architect
  • RHCE 2010 January
  • MCP in windows 7 2011 Feb
  • CCNA 2006 September

Languages

English
Full Professional

Timeline

Service Delivery Manager

Tata Consultancy Services Pvt Ltd
01.2017 - Current

Technical Manager

Tata Consultancy Services Pvt Ltd
01.2016 - 12.2016

Lead Linux Administrator

Tata Consultancy Services Pvt Ltd
04.2014 - 12.2015

System Administrator

Tata Consultancy Services Ltd
12.2012 - 03.2014

Infrastructure Administrator

Tata Consultancy Services Ltd
10.2011 - 12.2012

Linux Team Lead

Tata Consultancy Services Ltd - Internal IT
04.2009 - 10.2011

Desktop Administrator /L1 Support Linux

Tata Consultancy Services Ltd - Internal IT
09.2007 - 04.2009

System and Network Administrator

Enter technologies Pvt Ltd
08.2005 - 07.2007

Engineering Diploma - Computer Engineering

NTTF Thalassery

Similar Profiles

CREATE PROFILE
Nidheesh Kunnummal Narayanan