Summary
Overview
Work History
Education
Skills
Objective
Extra-Curricular Activities
References
Languages
Skills in Dental Field
Timeline
Generic

Nidhi Brahmbhatt

Trevose

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Qualified with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Office Manager

All Care Dental
12.2020 - Current
  • Overlooking and managing whole staff REMOTELY from a different state
  • Overlooking company operations weekly
  • Running payroll
  • Submitting dental claims to insurance companies.
  • Training new employees
  • Maintaining accounting ledgers by verifying and posting account transactions.
  • Check claims coding for accuracy with ICD-10 standards.
  • Performing accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Verifying accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Performing insurance verification, pre-certification and pre-authorization.
  • Hold weekly meetings with dentist to discuss revenue
  • Implementing staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Organizing supply purchases, equipment upgrades and operating expenses.
  • Develop promotional programs to attract new patients.
  • Drive client retention and increased revenue by driving effective customer relationship management protocols.
  • Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

C.E.O and Regional Operations Manager

NAYLA DENTAL CONSULTING & MANAGEMENT SERVICES
12.2020 - Current
  • Schedule patient appointments and effectively handle cancellations and last-minute adjustments.
  • Respond to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Manage operations for 18-person dental practice, facilitating excellent patient support services, direction and guidance.
  • Dental billing
  • Enter insurance checks and upload EOBS
  • Verify dental eligibility and
  • Provide insurance benefits breakdown to get a better understanding of patients' coverage
  • Have weekly meetings with practice and practice staff
  • Implement staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Develop promotional programs to attract new patients.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Coordinating execution and improvement of daily dental office practices.
  • Maintain and evaluated clinic budgets, general ledger and billing systems.
  • Hire, train, and monitor new office employees and take corrective action when necessary.

Office Manager

A2Z Smile Care
07.2020 - 04.2021
  • Handle schedule and maintain schedule efficiency
  • Dental Billing
  • Effective treatment planning
  • Entering all insurance checks
  • Following up on outstanding insurance claims
  • Developing long-term budgets covering office supplies and equipment maintenance to meet organizational demand
  • In charge of social media accounts for the practice and marketing
  • Have monthly meeting with doctors and owners to track collections and office productivity
  • Cultivating the team to meet daily goals
  • Communicate with patients to resolve inquiries, schedule appointments and address billing questions.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Entering invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Writing professional business correspondence to maintain strong line of communication

Office Manager

Patelka Dental
02.2019 - 07.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Dental Billing
  • Effective treatment planning
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of dental office and management.
  • Greeted and encouraged feedback from patients to implement operational changes.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Dentrix and Excel software.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Entered monthly checks to track collection

Regional Operations Manager

Advanced Family Smiles
03.2011 - 01.2019
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Followed up on outstanding claims
  • Entered insurance checks
  • Responsible for billing using the NEA, Softdent, and Renaissance software
  • Held interviews with the owner of the practice to hire new individuals to join the team
  • Held the sole responsibility of training all new employees
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Created new and innovate marketing ideas and strategies to enhance new patient base flow
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings by a 100%.
  • Assited in making sure online reviews excedded over more than 400
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.

Intelligence Analyst Intern

Delaware Valley Intelligence Center
01.2017 - 06.2017
  • Learning to navigate through intelligence reports from all areas of law enforcement.
  • Investigating on projects with social media unit as social media analyst.
  • Writing up detailed reports on findings based on intel and other data retrieved through superiors or other sources.
  • Conducted reports based off of social media profiles from Instagram, Facebook, and Snapchat that would lead to any criminal activity or criminal suspects
  • Developed and distributed intelligence products focused on field operations.

Police Intern-Internship Program Through Temple University

Philadelphia Police Department
05.2016 - 07.2016
  • Shadowed police officers and investigators in their daily tasks; observing valuable community interaction techniques.
  • Wrote up "48 reports" and assist officers in sorting reports before it goes out to Operations.
  • Sorted and organized reports coming from Operations.
  • Gathered and organized brochures to distribute to schools, local businesses, and homes for awareness of crimes.
  • Accompanied police officers by going on ride-alongs to notate their street work; analyze the day to day stress that officers carry to carry out their tasks.
  • Assisted in organizing forms for officers that had to be handed down to the captain.
  • Witnessed court hearings with police officers; thus experiencing that law enforcement plays a key role in the court process.

Education

Bachelor of Arts - Criminal Justice

Temple University
Philadelphia, PA
2017

Associate of Arts - Criminal Justice

Community College of Philadelphia
2014

Skills

  • Team leadership
  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Administrative support
  • Payroll and budgeting
  • Relationship building
  • Staff management
  • Operations management
  • Training and coaching

Objective

Enthusiastic, career-oriented and talented individual with tremendous determination and skills looking to excel in my field of study and to enhance my knowledge as well.

Extra-Curricular Activities

  • Took classes in theatre in and out of school to experience acting
  • Took classes at the Philadelphia Acting Studio
  • Ushered for various theatre companies in Philadelphia 
  • Community service at temples, mosques, and churches from time to time
  • Organizer of dance group consisted of people wanting to learn Bollywood style dancing

References

AVAILABLE UPON REQUEST

Languages

Spanish
Limited Working
Hindi
Full Professional
Gujarati
Full Professional

Skills in Dental Field

  • Able to speak fluently in 4 languages (English, Gujarati, Hindi, and Punjabi)
  • Able to multi-task under any given circumstances.
  • Creative and innovative
  • Can type 70 WPM
  • Well organized
  • Team leader
  • Able to train others and new employees efficiently
  • Able to actively communicate with others
  • Public speaker
  • Experience and skilled in being a speaker in dental seminars that covers topics such as management, billing, treatment planning, filling the dental chair, etc
  • Able to take leadership if or when needed
  • Efficient
  • Portrays excellent analytical thinking and reasoning
  • Excels in meeting requirements (above and beyond)
  • Able to utilize Microsoft Word, Excel, and Powerpoint efficiently
  • Can utilize dental software such as Renaissaince, Fast Attach, Vyne, Remote Lite, Softdent, Dentrix, Dentrix Ascend, Open Dental, Archy, EaglesSoft, and Curve
  • Very detail-oriented
  • Excels in time management skills

Timeline

Office Manager

All Care Dental
12.2020 - Current

C.E.O and Regional Operations Manager

NAYLA DENTAL CONSULTING & MANAGEMENT SERVICES
12.2020 - Current

Office Manager

A2Z Smile Care
07.2020 - 04.2021

Office Manager

Patelka Dental
02.2019 - 07.2020

Intelligence Analyst Intern

Delaware Valley Intelligence Center
01.2017 - 06.2017

Police Intern-Internship Program Through Temple University

Philadelphia Police Department
05.2016 - 07.2016

Regional Operations Manager

Advanced Family Smiles
03.2011 - 01.2019

Associate of Arts - Criminal Justice

Community College of Philadelphia

Bachelor of Arts - Criminal Justice

Temple University

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