Nidhi Nirkhey
Dublin
Summary
Dynamic Release Manager with extensive experience at AMDOCS, excelling in deployment planning and change control. Proven track record in coordinating successful releases and enhancing processes, leveraging Agile methodologies and Jenkins for continuous integration. Strong collaborator, driving cross-functional teamwork to achieve seamless project execution and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Release Manager
AMDOCS
03.2022 - Current
- Delivery management for end-to-end integrated environments and Release management for the monthly releases for T-Mobile projects.
- Manage and coordinating releases for T-Mobile Systems, working closely with cross-functional teams and multiple stake holders, implementing best practices and ensuring seamless deployment processes.
- Arrange meetings with application and operations teams for various release stages, including kickoff, pre-release readiness checkpoints, and risk mitigation discussions with teams if any risks are identified.
- Release Post production support and oversee production bugs, fix and deployment until closure, support operations.
- Prepare SIS (system implementation steps) in coordination with all teams to be followed for deployment. Daily coordination on SIS steps as planned, track what is completed and if there are any issues to be addressed.
- Work with Change Management for day to day change board requests from multiple applications, open, update, track Change Requests in PIER, work on various other requests with environment management teams like, RMI, change requests in JIRA service desk. Follow up on approvals and track closure.
- Plan and coordinate production support activities like OS Patching, PSU patching, DB migration, storage migration, production fixes deployments etc end to end till closure.
- Retrospective lessons learnt meeting with various teams for root cause analysis on post deployment issues and prevent their recurrence.
- Work with development, infra, DBA, citrix, testing, environment planning teams to ensure the code drops/fixes are delivered as per schedule.
- For Code drop delivery to E2E environments, work with program team on what features will go as part of which sprint/code drop.
- Commit code checkin in SWARM and Run builds in Jenkins for the post production defect fixes, stage the EXEs and get fixes deployed to production with the help of SREs/Infra teams.
- Planning and execution for multiple ongoing programs like Kafka Upgrade, PCF to TKE Migration, Disaster recovery setup and many ongoing big projects outside of the releases.
Release Manager
Vodafone, India (VIL Limited)
Pune
02.2016 - 10.2016
- Release management for the biweekly releases for Vodafone India postpaid billing projects.
- Initiating, planning, and overseeing bi-weekly release activities. Performing daily follow-up on issues, along with risk management, change management and coordination of resolutions between the various teams.
- Work closely with developers, product managers, testing team, operations, and release managers from other teams to build and align the organization’s release calendar.
- Define, manage and execute milestones for each release. Manage GO/NO-GO meetings and communicate crucial release plans and changes to business and internal teams.
- Plan and coordinate crucial technical activities, such as patching/upgrades and application maintenance ensuring no/minimal disruption to client’s services.
- Creating detailed plans of deployment and implementation steps for Go Live. Coordinating the execution of the deployment plan during the release Go Live to production environment.
- Get any postproduction defects fixed and tested by respective teams and get the systems working as expected again.
Acting team lead
Metro PCS
Pune
05.2015 - 02.2016
- Lead and manage a team of testers working for Metro PCS test planning and execution.
- Participate in requirements discussions with client and internal teams, review high level and low-level customer requirements and provide feedback.
- Evaluate designs and review technical scenarios and testcases created from client’s requirements to fully validate the software system and ensure integrated coverage of business and technical scenarios.
- Review of automation scripts for testing on Amdocs Ginger automation tool.
- Generate test execution status reports, defect status reports using HP Quality Center and share with the management.
- Remove any blockers faced by the team and ensure timely completion of the deliverables with quality.
- Provide constructive feedback to the team for improvement areas and share performance of team members with the management.
Senior Testing Engineer & SME
Telkomsel
Jakarta
11.2010 - 04.2015
- Executed migration of Telkomsel to AMDOCS CRM and OMS, overseeing design of 2,000 scenarios with over 30,000 test cases.
- Managed CSM and product catalog for client, including addition, deletion, and updating of SOCS and price plans, impacting Vodafone NL's revenue.
- Conducted audits on 800 business scenarios as part of USCC audit team, ensuring compliance with project standards.
- Coordinated testing efforts for various AT&T applications, including estimation, planning, execution, and analysis of system upgrades.
Education
EPGDBM - Executive Post Graduate Diploma in Business Management
Symbiosis International University
Pune, India02.2015
Bachelor of ENGINEERING - Computer science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Indore, India06.2010
Skills
- Release management and change control
- Agile and Scrum methodologies
- Collaboration and teamwork
- Business requirement analysis
- Deployment planning and process enhancement
- Cloud computing: Google Cloud and Microsoft Azure
- Database management: Oracle and SQL
- Continuous integration: Jenkins
- API testing: SOAP UI
- Project management: JIRA and Microsoft Project
- Service desk management: JIRA Service Desk and ServiceNow
- Quality assurance: HP Quality Center and HP QTP
- Automation tools: Amdocs GINGER
Certification
- 2024, Google Cloud Digital Leader
- 2023, CSM Renewal - Scrum Education Units (SEUs)
- 2022, Amdocs – Project management foundation.
- 2021, Certified Scrum Master - Scrum Alliance., Microsoft certified for Azure fundamentals.
- 2020, Scrum Master – International Scrum Inst.
- 2015, ISTQB Advanced Level – Manager
- 2012-13, ISTQB Foundation Level
- 2012-13, Amdocs internal certifications - BEAT, DCT – Design Certification Test, Acceptance test.
Client International Visits
- Metro PCS, Dallas, TX, US, 01/16 - 02/16
- Telkomsel, Jakarta, Indonesia, 12/13 - 02/14
- Vodafone, Maastricht, Netherlands, 07/13 - 08/13
Languages
- English
- Hindi
- Marathi
Activities
- Worked as a core member of Scouts (Amdocs innovation forum) and Blossoms (Amdocs CSR).
- Responsible for the marketing of all the newly developed ideas/tools and hosting the sessions for Amdocs TIS unit.
- Active participation in most of the Unit level activities. Hosted Amdocs TIS annual prize distribution and other events.
Personal Information
- Total Experience: 8 years of IT experience initially as Senior Testing Engineer and later as Release Manager.
- Date of Birth: 02/28/89
- Nationality: Indian
- Marital Status: Married
- Work Permit: Valid H4 EAD
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Timeline
Release Manager
AMDOCS
03.2022 - Current
Release Manager
Vodafone, India (VIL Limited)
02.2016 - 10.2016
Acting team lead
Metro PCS
05.2015 - 02.2016
Senior Testing Engineer & SME
Telkomsel
11.2010 - 04.2015
EPGDBM - Executive Post Graduate Diploma in Business Management
Symbiosis International University
Bachelor of ENGINEERING - Computer science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
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