NIDHI POONIA
McKinney,TX
Summary
"Experienced Administrative Assistant with over 3 years of dedicated service, known for delivering exceptional customer service in high-paced settings. Possesses strong attention to detail and decision-making abilities to handle multiple tasks simultaneously. Self-motivated and capable of excelling both independently and in a team."
Overview
15
15
years of professional experience
Work History
Operations Assistant
WorldLink
01.2023 - 01.2024
- Provided administrative support to management and staff, including scheduling meetings, managing calendars, and handling correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office activities and maintained office supplies inventory, ensuring efficient operations.
- Managed travel arrangements, expense reports, and other administrative tasks for team members.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Conducted the User Trials Trainings for Various devices and monitor the trial, collected Feedback and Prepare a comprehensive report for further improvements and development.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Served as corporate liaison for finance, IT, and marketing departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
Admin Assistant
Digital STAAR
01.2021 - 12.2023
- Managed executives calendars, scheduling appointments, meetings, and travel arrangements.
- Coordinated logistics for meetings and events, including booking venues, arranging catering, and preparing meeting materials.
- Screened and directed phone calls and emails, prioritizing correspondence and responding promptly to inquiries.
- Prepared and edited correspondence, reports, and presentations using Microsoft Office Suite.
- Maintained and organized filing systems, both electronic and physical, ensuring easy retrieval of documents.
- Assisted with budget tracking and expense reporting, ensuring accuracy and compliance with company policies.
- Provided administrative support to various departments, including HR, finance, and marketing, as required.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Executive Assistant
Newbridge Business centres
01.2009 - 05.2010
- Assisted the Business Centres Operations and various Business clients to carry out their business functions.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Facilitated smoother daily operations by coordinating meeting schedules and room bookings.
Education
Bachelor of Science -
CCS UNIVERSITY
01.2006
Skills
- Customer Support
- MS Office
- Operational Reporting
- Workflow Optimization
- Attention to Detail
- Administrative Support
- Work Planning and Prioritization
- Clerical Support
- Organizational Management
- Inventory Management
- Event Coordination
- Policy and Procedure Adherence
Timeline
Operations Assistant
WorldLink
01.2023 - 01.2024
Admin Assistant
Digital STAAR
01.2021 - 12.2023
Executive Assistant
Newbridge Business centres
01.2009 - 05.2010
Bachelor of Science -
CCS UNIVERSITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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