Nidhi Satyanarayan Khandelwal

CORE COMPETENCIES

• Developed and implemented client engagement strategies to enhance relationships and drive satisfaction.
• Oversaw contract negotiations, ensuring favorable terms while maintaining strong client partnerships.
• Monitored financial performance indicators closely to ensure alignment with sales targets and organizational goals.
• Enterprise Sales (IT Services / SaaS)
• New Business Development
• Client Relationship Management
• Contract Negotiation & Closing
• Digital Transformation & Cloud Solutions
• RFP/RFI Management
• Account Expansion & Retention
• Cross-functional Team Collaboration

Achievement

• Grew Annual Account Revenue from USD 1.4 Mn to USD 8.8 Mn leading to a 4.5 Times YoY growth.
• Expanded footprint in Retail & Healthcare Sector

• Achievements
• Client Implementation – Delivered incremental 2.5% in bottom line through insights driven interventions
• Account Growth – Scaled account size to 2.5x YoY, growing from insights services to platform deployment.
• Solution Blueprinting: Designed 360-degree Retail CoE structure, by combining demand, supply and loyalty data and a Customer Intelligence Platform to enable, Region specific Go to Market plan for the solution.
• Practice Growth: Increase in the practice headcount with 15 direct reporting professionals
• Account Highlight: Managing account nominated as one of the ‘Best Projects for 2020’
• Roles and Responsibilities
• Responsible for Retail & CPG Insights Consulting Projects in South Africa, with a business size of $3m
• Leading Profitability transformation for one of the leading Retail Chains in SA having $4.5b Revenue size
• Client Impact - Created measurable outputs for client through implementation of findings from following Customer Segmentation, Brand Positioning, Market Potential, Category Price Sensitivity, Customer Propensity and Affinity Models, Lost Sales Analysis and Simulation and Promotion Effectiveness
• Practice Expansion - Responsible for expansion of Retail Consulting and Analytics practice to include Customer Value Growth, Marketing Optimization, Procurement and Pricing, and Store level adaptation
• Cross Practice Growth – Introduced ITC’s database management and dashboard reporting practices to create win-win synergies for client and ITC, as per client requirements and budgets
• Organization Development – Responsible for hiring, training and delivery of onsite team, peak team size 25
• Industry Expansion – Collaboration with other industry practices in Aviation, Hospitality and CPG
• Business Development – Collaborate with regional sales team to create solution specific GTM plans
• Geographic Exposure: Have worked extensively with clients from UK, Middle East, South Africa and India

• Achievements
• Growth – Delivered format best YoY Same Store Growth of 24% in Value and 25% in Volume in FY16
• Profitability – Improved net margin by 200 bps from Branded Trade Partners through negotiations in FY16
• Private Label – Led own brand launch with SKU and Vendor selection, Space planning and Store Activation
• Category Management – Branded and Specialty Food
• Sales - Responsible for annual turnover of ~$30m across the network of 490 Super and 16 Hyper Markets
• Category Development – Discovered category growth opportunities from study of Customer Segmentation, Assortment Gaps, Competitive Density, Root Cause Analysis and Buying Behavior
• Category Management – Responsible for Category Pricing, Promotion, Placement, Profit and People
• Process Design – Created New Product Launch SOPs for ‘More’ concept stores and Online Retail

• Achievements
• Recognition – Appraised as Top 1% in Godrej, highest rating among 47 Management Trainees in 2013
• Cost Savings – Reduced material costs by 13% through better sourcing, leading to annual savings of $350k
• Cash Management – Increased working capital turns to 8.5 from 7, through active receivable management
• New Product Launch – Project Management of launch of Godrej GP Power Bank portfolio (Rev. $500k)
• Brand Management – Godrej GP Batteries
• Sales – Led Godrej GP Batteries portfolio sales with annual turnover of $25m and bottom line of $2m
• Profitability – Tailored Product Mix, Pricing Matrix and Promotions (ATL/BTL) for Higher Operating Margins
• Cash Management – Managed cash cycle through Debtor Control, Credit Terms and Optimum Stock levels
• Channel Management – Planned and Monitored Trade Marketing Activation across General and Modern Trade, as well as institutional sales and online channels