Nidhi Shah
Denton,TX
Summary
Adept at fostering positive guest relations and resolving conflicts with empathy, I leveraged my expertise in Microsoft Excel and precision-driven mindset to enhance customer satisfaction at Walmart. My proactive approach in managing office operations and data significantly improved service delivery, showcasing my ability to exceed employer expectations while maintaining confidentiality.
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Brow Pros Threading Salon
Denton, TX
11.2018 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Resolved billing discrepancies promptly, with thorough attention to detail, fostering trust between clients and the organization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests, and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with a friendly greeting, answered general questions, gathered the nature of their visit, and directed them to specific offices.
Customer Service Representative
Walmart
Denton, TX
09.2016 - 10.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented a rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Conducted training sessions for new hires, ensuring a consistent level of service across the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Kroger
Denton, TX
06.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Meet customer call guidelines for service levels, handle time, and productivity.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
Education
MBA - Accounting And Finance
Amity University
Delhi, India12-2019
Skills
- Focused listening skills
- Precision-Driven Mindset
- Data-Driven Insight
- Detail-oriented data management
- Conflict Resolution Skills
- Expertise in Microsoft Excel
- Effective team collaboration
- Guest Relations Management
- Efficient record processing
- Office Operations Management
- Confidential Information Management
- PowerPoint proficiency
- Code optimization techniques
- Advanced SQL queries
- Oracle BI tools
Certification
- Data Analyst
Languages
English
Professional
Hindi
Professional
Nepali
Native/ Bilingual
Timeline
Front Desk Receptionist
Brow Pros Threading Salon
11.2018 - 07.2023
Customer Service Representative
Walmart
09.2016 - 10.2018
Customer Service Representative
Kroger
06.2015 - 03.2016
- Data Analyst
MBA - Accounting And Finance
Amity University
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