Nidhiben Patel
Pasadena,CA
Summary
College senior year student in search of a work-study internship opportunity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Gas Station
08.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Associate
Subway
03.2018 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Engineering - Computer Science
California State University
Associate degree - science and technology
Harold Washington City Colleges of Chicago
Skills
- Programming Languages:Java, C, Python, basic SQL
- Tools: PyCharm, Jgrasp, Microsoft Office, NetBeans, Outlook
- OS: Windows, MAC, Linux
- General: Teamwork, Leadership, Time Management, Critical Thinking, Problem Solving
Accomplishments
- JAVA project
- Collaborated with team of five students and implemented the “CycleDector” class (to detect a cycle)
- Designed and Developed code of BFS and DFS
- Performed “KrushalMST” and shortest path using Dijkstra Algorithm
- Tic Tac Toe (2 player) Game:
- Built a code for base game and working on implementing a program that plays Tic Tac Toe as random computer player against the actual player.
Certification
Associates Degree in Science in 2021
Honor’s Certificate (For Maintaining GPA 3 or above) in 2020
Intensive English Program (6-month course) in 2017
Timeline
Customer Service Representative
Walgreens
08.2022 - Current
Cashier
Gas Station
08.2020 - 05.2022
Customer Service Associate
Subway
03.2018 - 07.2019
Bachelor of Engineering - Computer Science
California State University
Associate degree - science and technology
Harold Washington City Colleges of Chicago
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