Umesh Patel
DeBary,United States
Summary
Experienced Store manager with over 10 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber
Debary, FL
01.2022 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Store Manager
Pierson Discount Beverages
Pierson, FL
01.2017 - 11.2021
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Store Manager
Marathon Express
Debary, FL
09.2012 - 01.2017
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Eased team transitions and new employee orientation through effective training and development.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelors Of Science -
J&J Science College
Other01.1983
Skills
- Time, Mileage and Fuel Tracking
- Routine Vehicle Maintenance
- Federal and State Driving Regulations
- Customer Relationships
- Flexible Days, Hours and Locations
- Efficiency and Time Management
Timeline
Uber Partner
Uber
01.2022 - Current
Store Manager
Pierson Discount Beverages
01.2017 - 11.2021
Store Manager
Marathon Express
09.2012 - 01.2017
Bachelors Of Science -
J&J Science College