Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NIDIA ALVAREZ

Ontario,CA

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Reservations Agent

Yaamava' Resort & Casino
Highland, CA
01.2021 - Current
  • Under the direction of the Hotel Reservations Manager, responsible for assisting potential and current guests with all room sales needs and inquiries while meeting the Forbes Travel Five Star guidelines
  • Provide Best in Class guest service through attentive and efficient room sales bookings/updates, while maximizing room revenue and occupancy
  • Provided customers with information on hotel services, amenities, and packages.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Provided support to other departments when needed.
  • Offered personalized recommendations based on guest preferences.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Trained new employees on job duties and company policies.
  • Provided guidance and support to team members when needed.
  • Monitored progress of trainees through feedback from managers and supervisors.
  • Mentored team members to succeed and advance within department and company.

Front Desk Associate/Night Auditor

Hyatt Place
Rancho Cucamonga, CA
01.2019 - 01.2022
  • Resolved customer complaints in a professional manner.
  • Maintained inventory levels by ordering supplies as needed.
  • Audited cash registers at the end of each shift for accuracy.
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Reported any discrepancies immediately upon discovering them.
  • Prepared detailed audit reports at the end of each shift.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

Education

CLASS OF 2012 -

Chaffey High School
Ontario, CA

Forbes Travel Guide Reservations Training

Skills

  • 10 years of Guest experience in Hospitality
  • Proficient in Microsoft 360 programs, Avaya phone systems, HMS for Resorts, Alice Integrations
  • Bilingual: Fluent in English and Spanish

Accomplishments

  • Exceptional Mention In Forbes Travel Guide Assessment August 2023
  • Team Member Of The Month December 2023
  • Achieved 100% Forbes Quality Assessment Audits

Timeline

Reservations Agent

Yaamava' Resort & Casino
01.2021 - Current

Front Desk Associate/Night Auditor

Hyatt Place
01.2019 - 01.2022

CLASS OF 2012 -

Chaffey High School

Forbes Travel Guide Reservations Training

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NIDIA ALVAREZ