Nidia Colon
Baltimore,MD
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting, and compliance requirements. Skilled in managing employee documentation and maintaining files and records. To obtain a position that acquires personal growth and development.
Overview
9
9
years of professional experience
Work History
Leasing Agent
AION Management
08.2022 - 08.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Senior Wellness Coordinator
The Joint Chiropractic
07.2019 - 07.2021
- Greeting patients and ensuring they feel welcome and comfortable.
- Completing client paper work and storing it into their medical charts.
- Assisting the doctor.
- Helping patients understand the benefits of the chiropractic adjustments.
- Helping patients commit to a plan that best fits their lifestyle and needs.
- Achieved or exceeded financial and personal training goals consistently.
- Cultivated strong relationships with vendors and internal staff.
- Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs.
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
Key Holding Manager
7 For All Mankind
08.2017 - 02.2019
- Understand customer needs,wants and help them with every garment.
- Make sure my customer/client feels comfortable and confident with their purchases.
- Assisting every manager with every task to make sure it’s done by the end of the day.
- Giving customer/client knowledge on every product.
- Contacting them for every promotion and new arrivals.
- Building a strong relationship with the customer/client to gain their trust.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Operated cash register.
- Maintained store and maintained appearance.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Head Cashier
Aldo Shoes
04.2016 - 11.2018
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Helped with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed refunds for worn, damaged, and broken merchandise.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Designer Handbag and Accessories Sales Associate
Bloomingdales
10.2016 - 09.2017
- Meet and exceed sales goals and customer expectations - Build relationships, connect with others, solve problems, impact and influence others.
- Knowledgeable about luxury brands and services.
- Work in a fast-paced environment, handle multiple priorities and learn new procedures.
- Worked independently.
- Worked a flexible retail schedule, including weekends, evenings, extended hours, and key event days.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Listened to clients needs and assisted with identifying and securing appropriate services.
- Created attractive displays pairing products and accessories to drive sales.
Sales Associate Specialist
Michael Kors
02.2015 - 01.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Generated brand awareness and positive product impressions to increase sales.
- Drove sales by successfully employing upselling and cross-selling strategies.
Merchandising
Bloomingdale's
07.2014 - 01.2015
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Education
Dewitt Clinton H.S
New York Associate - Business Management
Long Island Business Institute
Skills
- Computer skills
- Organizational skills
- Data management
- MS Office
- Supervision
- Critical thinking
- Problem resolution
- Adaptive team player
- High-energy attitude
- Customer relations
- Driving business growth
- Building brand awareness
- Multitasking
- Analytical
- Lease Writing
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
AION Management
08.2022 - 08.2023
Senior Wellness Coordinator
The Joint Chiropractic
07.2019 - 07.2021
Key Holding Manager
7 For All Mankind
08.2017 - 02.2019
Designer Handbag and Accessories Sales Associate
Bloomingdales
10.2016 - 09.2017
Head Cashier
Aldo Shoes
04.2016 - 11.2018
Sales Associate Specialist
Michael Kors
02.2015 - 01.2017
Merchandising
Bloomingdale's
07.2014 - 01.2015
Dewitt Clinton H.S
Associate - Business Management
Long Island Business Institute
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