Nidia Colon
Baltimore,MD
Summary
Results-oriented professional with 10+ years of experience and proven knowledge of exceeding sales goal, great customer service and a team player. Aiming to leverage my abilities to successfully fill any role at your company.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Vitamin Shoppe
Baltimore
10.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
Administrative Office Coordinator
Vybe Realty
Baltimore, MD
11.2024 - 01.2025
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Analyzed market trends and provided recommendations on investment opportunities for portfolio growth.
- Managed tenant relations, addressing concerns promptly for increased satisfaction and retention rates.
- Optimized property value by coordinating regular maintenance and timely repairs.
- Organized property showings and open houses, ensuring a positive experience for potential tenants.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
Leasing Consultant
Trinity Property Consultants
Owings Mills
08.2023 - 04.2024
- Prepared lease agreements, collected security deposits and rent payments from tenants
- Handled incoming calls regarding the availability of units, pricing information, and other inquiries
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes
- Conducted background checks on applicants
- Contacted and followed up with tenants on renewal notices
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents
- Marketed property to prospective tenants by giving tours and pointing out key features
- Checked rental eligibility by following company's verification process
- Conducted tours of available apartments, highlighting features and amenities
- Provided excellent customer service to all tenants throughout their tenancy period
- Conducted informative and personalized tours, resulting in new leases
- Maintained accurate records of prospective renters, applications and leases
- Ensured that all paperwork was completed accurately in accordance with company policy
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy
- Tracked leads using CRM software and followed up with interested parties
- Detailed application requirements and answered questions from prospective tenants
- Updated resident data into property management software system daily
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Encouraged prospective tenants to fill out applications after property tours
- Received rent payments and tracked transactions in accounting software
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys
- Responded to tenant requests for maintenance services in a timely manner
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Completed annual rent calculations using housing database software.
Leasing Agent
AION Management
US
08.2022 - 08.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Distributed and followed up on tenant renewal notices
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Participated in property inspections to prepare for move-ins and move-outs
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Greeted clients, showed apartments, and prepared leases
- Verified tenant incomes and other information before accepting lease applications
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Collected rent and tracked resident payments and information in computer system
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Beauty Sales Advisor
Ulta Beauty
NY
04.2022 - 08.2022
- Participated actively in team meetings and provided valuable feedback on current initiatives
- Informed customers about the benefits of using various skin care products according to their individual needs
- Identified opportunities for improvement in order to optimize customer experience
- Organized promotional events such as in-store demonstrations to increase product awareness among potential customers
- Recommended appropriate products based on customer's lifestyle, budget, and preferences
- Answered phone calls promptly and politely addressed customer queries or complaints
- Demonstrated strong knowledge of beauty products, services, and trends to assist customers with product selection
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Cleaned shelves, counters, and tables
- Answered questions regarding store and merchandise
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Operated cash register system accurately when ringing up purchases or issuing refunds
- Performed accurate cash register transactions with attention to detail
Senior Wellness Coordinator
The Joint Chiropractic
US
07.2019 - 07.2021
- Greeting patients and ensuring they feel welcome and comfortable
- Completing client paper work and storing it into their medical charts
- Assisting the doctor
- Helping patients understand the benefits of the chiropractic adjustments
- Helping patients commit to a plan that best fits their lifestyle and needs
- Achieved or exceeded financial and personal training goals consistently
- Cultivated strong relationships with vendors and internal staff
- Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans
Key Holding Manager
7 For All Mankind
US
08.2017 - 02.2019
- Understand customer needs, wants and help them with every garment
- Make sure my customer/client feels comfortable and confident with their purchases
- Assisting every manager with every task to make sure it's done by the end of the day
- Giving customer/client knowledge on every product
- Contacting them for every promotion and new arrivals
- Building a strong relationship with the customer/client to gain their trust
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Operated cash register
- Maintained store and maintained appearance
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Head Cashier
Aldo Shoes
US
04.2016 - 11.2018
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Processed payments for customers quickly and accurately to exceed productivity standards
- Helped with purchases, locating items and signing up for rewards programs
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Processed refunds for worn, damaged, and broken merchandise
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods
Designer Handbag and Accessories Sales Associate
Bloomingdales
US
10.2016 - 09.2017
- Meet and exceed sales goals and customer expectations - Build relationships, connect with others, solve problems, impact and influence others
- Knowledgeable about luxury brands and services
- Work in a fast-paced environment, handle multiple priorities and learn new procedures
- Worked independently
- Worked a flexible retail schedule, including weekends, evenings, extended hours, and key event days
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty
- Listened to clients needs and assisted with identifying and securing appropriate services
- Created attractive displays pairing products and accessories to drive sales
Sales Associate Specialist
Michael Kors
US
02.2015 - 01.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Generated brand awareness and positive product impressions to increase sales
- Drove sales by successfully employing upselling and cross-selling strategies
Sales Associate
Bloomingdale's
US
07.2014 - 01.2015
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Assisted in gathering and moving materials and equipment for assigned displays
- Monitored stock to maintain sufficient quantity of featured product
- Displayed appropriate signage for products and sales promotions
- Printed labels and tags for for-sale merchandise
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Helped customers find and select products
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Education
Associate - Business Administration
Long Island Business Institute
High School -
Dewitt Clinton H.S
Skills
- Organizational skills
- Data management
- MS Office
- Supervision
- Critical thinking
- Problem resolution
- Adaptive team player
- High-energy attitude
- Customer relations
- Building brand awareness
- Multitasking
- Analytical
- Sales and Marketing Aptitude
- Organized Mindset
- Leasing and Sales
- Property Management
- CRM Software
- Entrata
- Real Page
- Yardi
- Onesite
- Lead Conversion
- Client Support
Languages
Spanish
English
Timeline
Administrative Office Coordinator
Vybe Realty
11.2024 - 01.2025
Key Holder Supervisor
Vitamin Shoppe
10.2024 - Current
Leasing Consultant
Trinity Property Consultants
08.2023 - 04.2024
Leasing Agent
AION Management
08.2022 - 08.2023
Beauty Sales Advisor
Ulta Beauty
04.2022 - 08.2022
Senior Wellness Coordinator
The Joint Chiropractic
07.2019 - 07.2021
Key Holding Manager
7 For All Mankind
08.2017 - 02.2019
Designer Handbag and Accessories Sales Associate
Bloomingdales
10.2016 - 09.2017
Head Cashier
Aldo Shoes
04.2016 - 11.2018
Sales Associate Specialist
Michael Kors
02.2015 - 01.2017
Sales Associate
Bloomingdale's
07.2014 - 01.2015
High School -
Dewitt Clinton H.S
Associate - Business Administration
Long Island Business Institute