Nidia Colon
Baltimore,MD
Summary
Results-oriented professional with 10+ years of experience and proven knowledge of exceeding sales goal, great customer service and a team player. Aiming to leverage my abilities to successfully fill any role at your company.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Vitamin Shoppe
10.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
Administrative Office Coordinator
Vybe Realty
11.2024 - 01.2025
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Analyzed market trends and provided recommendations on investment opportunities for portfolio growth.
- Managed tenant relations, addressing concerns promptly for increased satisfaction and retention rates.
- Optimized property value by coordinating regular maintenance and timely repairs.
- Organized property showings and open houses, ensuring a positive experience for potential tenants.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
Leasing Consultant
Trinity Property Consultants
08.2023 - 04.2024
- Prepared lease agreements, collected security deposits and rent payments from tenants
- Handled incoming calls regarding the availability of units, pricing information, and other inquiries
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes
- Conducted background checks on applicants
- Contacted and followed up with tenants on renewal notices
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents
- Marketed property to prospective tenants by giving tours and pointing out key features
- Checked rental eligibility by following company's verification process
- Conducted tours of available apartments, highlighting features and amenities
- Provided excellent customer service to all tenants throughout their tenancy period
- Conducted informative and personalized tours, resulting in new leases
- Maintained accurate records of prospective renters, applications and leases
- Ensured that all paperwork was completed accurately in accordance with company policy
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy
- Tracked leads using CRM software and followed up with interested parties
- Detailed application requirements and answered questions from prospective tenants
- Updated resident data into property management software system daily
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Encouraged prospective tenants to fill out applications after property tours
- Received rent payments and tracked transactions in accounting software
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys
- Responded to tenant requests for maintenance services in a timely manner
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Completed annual rent calculations using housing database software.
Leasing Agent
AION Management
08.2022 - 08.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Distributed and followed up on tenant renewal notices
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Participated in property inspections to prepare for move-ins and move-outs
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Greeted clients, showed apartments, and prepared leases
- Verified tenant incomes and other information before accepting lease applications
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Collected rent and tracked resident payments and information in computer system
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Beauty Sales Advisor
Ulta Beauty
04.2022 - 08.2022
- Participated actively in team meetings and provided valuable feedback on current initiatives
- Informed customers about the benefits of using various skin care products according to their individual needs
- Identified opportunities for improvement in order to optimize customer experience
- Organized promotional events such as in-store demonstrations to increase product awareness among potential customers
- Recommended appropriate products based on customer's lifestyle, budget, and preferences
- Answered phone calls promptly and politely addressed customer queries or complaints
- Demonstrated strong knowledge of beauty products, services, and trends to assist customers with product selection
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Cleaned shelves, counters, and tables
- Answered questions regarding store and merchandise
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Operated cash register system accurately when ringing up purchases or issuing refunds
- Performed accurate cash register transactions with attention to detail
Senior Wellness Coordinator
The Joint Chiropractic
07.2019 - 07.2021
- Greeting patients and ensuring they feel welcome and comfortable
- Completing client paper work and storing it into their medical charts
- Assisting the doctor
- Helping patients understand the benefits of the chiropractic adjustments
- Helping patients commit to a plan that best fits their lifestyle and needs
- Achieved or exceeded financial and personal training goals consistently
- Cultivated strong relationships with vendors and internal staff
- Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans
Key Holding Manager
7 For All Mankind
08.2017 - 02.2019
- Understand customer needs, wants and help them with every garment
- Make sure my customer/client feels comfortable and confident with their purchases
- Assisting every manager with every task to make sure it's done by the end of the day
- Giving customer/client knowledge on every product
- Contacting them for every promotion and new arrivals
- Building a strong relationship with the customer/client to gain their trust
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Operated cash register
- Maintained store and maintained appearance
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Head Cashier
Aldo Shoes
04.2016 - 11.2018
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Processed payments for customers quickly and accurately to exceed productivity standards
- Helped with purchases, locating items and signing up for rewards programs
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Processed refunds for worn, damaged, and broken merchandise
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods
Designer Handbag and Accessories Sales Associate
Bloomingdales
10.2016 - 09.2017
- Meet and exceed sales goals and customer expectations - Build relationships, connect with others, solve problems, impact and influence others
- Knowledgeable about luxury brands and services
- Work in a fast-paced environment, handle multiple priorities and learn new procedures
- Worked independently
- Worked a flexible retail schedule, including weekends, evenings, extended hours, and key event days
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty
- Listened to clients needs and assisted with identifying and securing appropriate services
- Created attractive displays pairing products and accessories to drive sales
Sales Associate Specialist
Michael Kors
02.2015 - 01.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Generated brand awareness and positive product impressions to increase sales
- Drove sales by successfully employing upselling and cross-selling strategies
Sales Associate
Bloomingdale's
07.2014 - 01.2015
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Assisted in gathering and moving materials and equipment for assigned displays
- Monitored stock to maintain sufficient quantity of featured product
- Displayed appropriate signage for products and sales promotions
- Printed labels and tags for for-sale merchandise
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Helped customers find and select products
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Education
Associate - Business Administration
Long Island Business Institute
High School -
Dewitt Clinton H.S
Skills
- Organizational skills
- Data management
- MS Office
- Supervision
- Critical thinking
- Problem resolution
- Adaptive team player
- High-energy attitude
- Customer relations
- Building brand awareness
- Multitasking
- Analytical
- Sales and Marketing Aptitude
- Organized Mindset
- Leasing and Sales
- Property Management
- CRM Software
- Entrata
- Real Page
- Yardi
- Onesite
- Lead Conversion
- Client Support
Languages
Spanish
English
Timeline
Administrative Office Coordinator
Vybe Realty
11.2024 - 01.2025
Key Holder Supervisor
Vitamin Shoppe
10.2024 - Current
Leasing Consultant
Trinity Property Consultants
08.2023 - 04.2024
Leasing Agent
AION Management
08.2022 - 08.2023
Beauty Sales Advisor
Ulta Beauty
04.2022 - 08.2022
Senior Wellness Coordinator
The Joint Chiropractic
07.2019 - 07.2021
Key Holding Manager
7 For All Mankind
08.2017 - 02.2019
Designer Handbag and Accessories Sales Associate
Bloomingdales
10.2016 - 09.2017
Head Cashier
Aldo Shoes
04.2016 - 11.2018
Sales Associate Specialist
Michael Kors
02.2015 - 01.2017
Sales Associate
Bloomingdale's
07.2014 - 01.2015
High School -
Dewitt Clinton H.S
Associate - Business Administration
Long Island Business Institute
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