Nidia Garcia
Long Beach,CA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Ramos Medical Associates
Torrance, CA
08.2012 - Current
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed up to 60 patient referrals daily through multi-line telephone system and online.
- Communicated regularly with patients regarding their care plans following a referral.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Maintained records management system to process personnel information and produce reports.
- Prepared reports to provide responses to specific problems.
- Communicated with patients with compassion while keeping medical information private.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Assisted in training new employees on the organization's policies for making referrals.
- Explained policies, procedures and services to patients.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Assisted in the development of referral processes and procedures.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Conducted outreach to community providers for referrals and resources.
- Provided guidance on how to make successful referrals based on individual patient needs.
- Performed data entry related to referrals into electronic health record systems.
- Advised staff on appropriate protocols when making a referral.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Ramos Medical Associates
Torrance, CA
08.2012 - Current
- Assisted back office patient processes to reduce office wait times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Changed dressings on wounds to prevent infection and check for healing.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Handled general office duties to support administrative staff during peak hours.
- Organized patient charts before each day's clinic sessions began.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Administered injections, medications and treatments as directed by the physician.
- Supported administrative staff by processing payments.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Scheduled appointments for patients via phone and in person.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 150-200 calls per shift to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Medical Assistant - Medical Assisting
UEI College - Gardena
Gardena, CA12-2012
Skills
- Accurate Documentation
- Appointment Scheduling
- Insurance Precertification Processes
- Caseload Management
- Multi-Line Phone Proficiency
- Insurance Verification
- Referral Tracking
- HIPAA Regulations
- Medical Terminology Knowledge
- Decision-Making
- Critical Thinking
- Operational Records Maintenance
- Patient Relations
- Patient Education
- Health Information Systems
- Codes Compliance
- Records Maintenance
- Patient Care Assessment
- Training and Mentoring
- Drug Inventory Management
- Patient Safety
- Patient Advocacy
- Schedule Management
- HIPAA Guidelines
- Problem Identification
- Immunizations
- Records Management
- Outbound Calls
- Utilization Management
- Medicare Compliance
Certification
CPR/AED/FIRST AID & PHLEBOTOMY CERTIFIED
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Referral Coordinator
Ramos Medical Associates
08.2012 - Current
Medical Assistant
Ramos Medical Associates
08.2012 - Current
Medical Assistant - Medical Assisting
UEI College - Gardena
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