Nidia Jovel Mendoza
Canyon Country,C.A.
Summary
Dedicated Card Services Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
21
21
years of professional experience
Work History
Card Service Specialist II
Logix Federal Credit Union
Valencia, C.A.
01.2018 - Current
- Responsibilities: Take in fraud and dispute claims
- Assist intake team with questions regarding disputes and fraud claims
- Training new department hires both for intake and processor teams
- Assist with monthly department reports
- Process Urgent Card Replacement request
- Auditing FedEx invoices
- Process GL corrections
- Work on individual or group projects/testing
- Managing queues, processing claims in a timely, and efficient manner.
Member Service Officer II
Logix Federal Credit Union
Valencia, C.A.
01.2014 - 01.2018
- Responsibilities: Answer and properly route all incoming calls, assist with member account inquiries, and address member issues
- Help with callback request for Member Service Center
- Process new account applications
- Assist with online banking, answer secured messages accurately, and in a timely manner
- Assist manager creating and maintaining internal reports.
Member Service Representative
Premier America Credit Union
Chatsworth, C.A.
01.2012 - 01.2013
- Responsibilities: Answer and properly route all incoming calls, assist members with account inquires, and address member issues.
Member Service Representative
Telesis Community Credit Union
Chatsworth, C.A.
01.2005 - 01.2012
- Responsibilities: Process new membership applications for personal and business accounts
- Answer and properly route all incoming calls
- Assist members with account inquires, and address member issues, as well as processing out bound call request
- Additionally, manage time between incoming phone calls, online chat queues, process mail deposit, and process online banking request.
Call Center Representative
Washington Mutual
Chatsworth, C.A.
01.2003 - 01.2005
- Responsibilities: Answer and properly route all incoming calls, assist members with inquires, and address member issues.
Education
Associate Degree of Science in Accountancy -
College of The Canyons
Valencia01.2014
Skills
- Strong Written and Oral Communication Skills
- Trained in Fraud/Dispute Process
- Trained in MasterCard Rules
- Proficient With Microsoft Office programs
- Trained in Symitar, Synapsis Service Events, and Co-op Systems
- 20 yrs of Banking Experience
- 6 yrs of Card Services Experience
- Detail Oriented
- Time Management
- Fluent in Spanish
- Call Management
- Product Knowledge
- Processing Monthly Report
- Researching Member Issues
Timeline
Card Service Specialist II
Logix Federal Credit Union
01.2018 - Current
Member Service Officer II
Logix Federal Credit Union
01.2014 - 01.2018
Member Service Representative
Premier America Credit Union
01.2012 - 01.2013
Member Service Representative
Telesis Community Credit Union
01.2005 - 01.2012
Call Center Representative
Washington Mutual
01.2003 - 01.2005
Associate Degree of Science in Accountancy -
College of The Canyons
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