Nidia Melia
Houston,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macys Department Store
10.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Waitress Supervisor
Lupe Tortilla Restaurant
10.2021 - 10.2022
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Assistant Restaurant Manager
Chuy's Tex-Mex Restaurant
02.2018 - 10.2021
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Education
BBA - Finances
University of Houston
Houston, TX12.2023
Manor - Marketing
University of Houston
Houston, TX07.2022
Associate of Arts - Business
Houston Community College
Houston, TX07.2020
Skills
- Order Processing
- Customer Needs Assessment
- Business Development
- Payment Processing
- Promotional Support
- Exceptional Customer Service
- Excellent People Skills
- Problem-Solving Skills
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Macys Department Store
10.2022 - Current
Waitress Supervisor
Lupe Tortilla Restaurant
10.2021 - 10.2022
Assistant Restaurant Manager
Chuy's Tex-Mex Restaurant
02.2018 - 10.2021
BBA - Finances
University of Houston
Manor - Marketing
University of Houston
Associate of Arts - Business
Houston Community College
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