Nidia Mendoza
Amarillo,TX
Summary
Professional with strong background in customer interactions and problem resolution. Skilled in communication, conflict resolution, and adapting to changing needs. Known for reliability, team collaboration, and achieving results. Expertise includes managing customer inquiries, providing solutions, and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Residential Customer Service Representative
Xcel Energy
03.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Ophthalmic Medical Technician
Amarillo Vison Specialist
01.2022 - 03.2023
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
Ophthalmic Medical Technician
Proffers Surgical Associates
08.2019 - 01.2023
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Evaluated new ophthalmic equipment options for potential addition into the practice based on effectiveness and cost efficiency assessments.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
Ophthalmic Medical Technician
Panhandle Eye Group
11.2008 - 07.2016
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Evaluated new ophthalmic equipment options for potential addition into the practice based on effectiveness and cost efficiency assessments.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Education
High School Diploma -
Caprock High School
Amarillo, TX06-2001
Skills
- Complaint handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
Languages
Spanish
Full Professional
Timeline
Residential Customer Service Representative
Xcel Energy
03.2023 - Current
Ophthalmic Medical Technician
Amarillo Vison Specialist
01.2022 - 03.2023
Ophthalmic Medical Technician
Proffers Surgical Associates
08.2019 - 01.2023
Ophthalmic Medical Technician
Panhandle Eye Group
11.2008 - 07.2016
High School Diploma -
Caprock High School
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