NIDIA MORAN
High Point,NC
Summary
Results-oriented professional with a strong desire to continuously expand knowledge and leverage skills to drive the achievement of organizational objectives. Committed to delivering exceptional performance and contributing to the success of the company. Adapts to dynamic work environments and collaborates effectively with cross-functional teams. Seeks opportunities to apply expertise in a manner that maximizes value and propels the company towards its goals.
Overview
13
13
years of professional experience
Work History
Manager
First Cash Pawn
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Sales representative
Dixie Belle ice cream
03.2014 - 01.2019
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Prepare drawings, estimates, and bids that meet specific customer needs
- Provide customers with product samples and catalogs
- Arrange and direct delivery and installation of products and equipment
- Negotiate details of contracts and payments, and prepare sales contracts and order forms
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Obtain credit information about prospective customers
- Forward orders to manufacturers
- Check stock levels and reorder merchandise as necessary
- Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising
- Train customers' employees to operate and maintain new equipment
Dog groomer
Animals grooming
07.2012 - 10.2013
- Feed and water animals according to schedules and feeding instructions
- Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species
- Do facility laundry and clean, organize, maintain, and disinfect animal quarters, such as pens and stables, and equipment, such as saddles and bridles
- Perform animal grooming duties such as washing, brushing, clipping, and trimming coats, cutting nails, and cleaning ears
- Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities
- Order, unload, and store feed and supplies
- Discuss with clients their pets' grooming needs
- Transfer animals between enclosures to facilitate breeding, birthing, shipping, or rearrangement of exhibits
- Exercise animals to maintain their physical and mental health
Education
High School Diploma -
High Point Central High School
High Point, NC06.2013
Skills
- Bilingual
- Adaptability
- Communication
- Highly dependable
- Excellent attention to detail
- Vendor management
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
First Cash Pawn
04.2020 - Current
Sales representative
Dixie Belle ice cream
03.2014 - 01.2019
Dog groomer
Animals grooming
07.2012 - 10.2013
High School Diploma -
High Point Central High School
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