Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
NIDIA MOYA

NIDIA MOYA

San Antonio,TX

Summary

Ambitious Licensed Realtor with 7 years of experience. Eager to continue growing in the market trends while providing my abilities to successfully win clients, guiding them through inception to close. Ready to help team achieve company goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Escrow Assistant

Stewart Title
06.2023 - Current
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Prepared estimated closing statements for buyer and seller.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.
  • Scheduled signings and gathered required paperwork.
  • Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues.

Realtor

eXp Realty, LLC
11.2022 - 06.2023
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Researched and determined competitive market price.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Generated list of properties to meet specific client needs.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Accompanied buyers during property inspections.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Maintained current and accurate CRM database of prospective customers.
  • Promoted properties via advertisements, open houses and multiple listing services.

Realtor

Keller Williams Laredo
05.2020 - 11.2022
  • Promoted sale of properties through open houses, advertisements, multiple listing services and other online advertising platforms
  • Communicated with sellers, buyers and renters to understand property needs, timeline and budget
  • Developed positive relationship with lenders, appraisers, home inspectors and escrow companies
  • Prepare documents such as representation contracts, purchase agreements and leases
  • Accompany buyers during visits to and inspections of property
  • Advise sellers on how to make homes more appealing to potential buyers
  • Compared properties with similar properties that had recently sold to determined competitive market prices
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
  • Educated clients by delivering explanations of short sales processes
  • Coordinated appointments to show tenants and buyers prospective homes.

New Account Representative

Texas Community Bank
06.2016 - 08.2019
  • Compiled information regarding new accounts and entered information into computers and file related forms.
  • Delivered exemplary service to customers to drive strong account growth from day one.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Entered new account information into computers and filed related forms and other documents.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Prepared bank deposits, general ledger postings and statements.
  • Identified transaction errors for unbalanced debits and credits.
  • Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.

Customer Service Representative

Laredo National Bank (BBVA)
02.2004 - 03.2008
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.

Education

Laredo Community College
Laredo, TX

High School Diploma -

Dr Leo Cigarroa High School
Laredo, TX
05.1999

Skills

  • Sales
  • Property marketing
  • Leasing and sales
  • Contract Negotiation
  • Marketing and advertising
  • Open house preparations
  • Excellent Communication
  • MLS Database
  • Microsoft Office
  • Escrow Knowledge
  • Real Estate Transactions
  • File Management

Certification

Graduate Real Estate Institute 01/2020

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Escrow Assistant

Stewart Title
06.2023 - Current

Realtor

eXp Realty, LLC
11.2022 - 06.2023

Realtor

Keller Williams Laredo
05.2020 - 11.2022

New Account Representative

Texas Community Bank
06.2016 - 08.2019

Customer Service Representative

Laredo National Bank (BBVA)
02.2004 - 03.2008

Laredo Community College

High School Diploma -

Dr Leo Cigarroa High School

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NIDIA MOYA