Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nidia Ramirez

McAllen

Summary

Professional and well-organized office professional with varied experience in administrative roles, excelling in customer relations and administrative support. Bilingual in English and Spanish, I effectively manage multi-line phone systems and maintain organized records.. I have developed strong communication skills, organizational abilities, and keen attention to detail. Proficient in customer service, and administrative support, ensuring smooth daily operations.

Overview

22
22
years of professional experience

Work History

Parttime Receptionist

Toyota of Pharr
12.2008 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail regarding status on their license plates
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Office Manager

Texas Department of Transportation (Highway Construction/Maintenance)
01.2003 - 12.2020
  • Reviewed, verified and entered employee's work hours into payroll systems
  • Completed payroll for approximately 15 employees..
  • Ordered, verified and stocked inventory.
  • Received, reviewed contractors invoices for payment.
  • Prepared, issued work orders to employees
  • Maintained files and records of completed work orders.
  • Assisted the public with concerns on road closures, road maintenance and road closures and hazards.
  • Handled sensitive information with discretion, maintaining confidentiality of department documents and personnel records
  • Assisted with the onboarding of new employees, with training programs and helping with their integration into the work environment.
  • Assisted with workplace safety by ensuring compliance with established safety gear, emergency protocols and regular equipment inspections,
  • Assisted with the Adopt-A-Highway program by maintaining communications with the different participants in the program.

Education

High School Diploma -

McAllen High School
McAllen, Texas

Skills

  • Organization skills
  • Time management
  • Data entry
  • Bilingual (English and Spanish)
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Service-oriented mindset
  • Basic accounting
  • Security awareness
  • Office equipment operations

Timeline

Parttime Receptionist

Toyota of Pharr
12.2008 - 01.2025

Office Manager

Texas Department of Transportation (Highway Construction/Maintenance)
01.2003 - 12.2020

High School Diploma -

McAllen High School

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