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Compassionate, detail-oriented, and highly accomplished customer service and healthcare support professional with 20+ years of experience serving individuals in high-stakes, confidential, and highly regulated environments, including 18 years of the Federal Service. Experienced in conducting detailed intake, researching and analyzing records, reviewing documentation, maintaining accurate case information, and communicating with individuals who may be navigating stressful or complex circumstances. Proven ability to handle sensitive information with discretion while consistently following regulations, privacy requirements, and established procedures. Recognized for exceptional accuracy, professionalism, problem-solving, active listening, and the ability to build trust with people from diverse backgrounds. Empathetic and genuinely passionate about helping others, I take pride in going above and beyond to ensure every person feels heard, supported, and never left without an answer. Highly self-directed and organized, with experience managing high-volume workloads. Driven to meet and exceed performance goals while maintaining the highest standards of accuracy, compassion, integrity, and service.

 I major in Computer and Information Systems with a strong curiosity for how technology works and a drive to keep learning every day. While I'm still early in my journey, I've started building a solid foundation in programming and systems thinking through hands-on coursework and personal exploration. I'm eager to gain real-world experience, contribute to meaningful projects, and grow alongside a team where I can learn, adapt, and make a positive impact.  Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment. 

Responsible and self-motivated high school student with a friendly demeanor. Proven ability to collaborate and communicate effectively. Experience volunteering through church and school activities. Known for adaptability, teamwork, and problem-solving. Eager to learn and contribute to a supportive team environment.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Nidia Rodriguez

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Bachelor of Science, Bachelor of Arts - Applied Economics, Philosophy

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