Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Nidia M. Rosales-Villa

Henderson,CO

Summary

Results-driven Senior Executive with a proven track record in sales, operations, and personnel management. Skilled at seamlessly transitioning into diverse roles and driving immediate positive impact. Dedicated to optimizing operations, motivating teams, and achieving market dominance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

VP of Operations

American Financing LLC
Aurora, CO
07.2015 - 08.2024
  • Maximized output and maintained impeccable quality by driving production teams across all departments
  • Identified potential areas of improvement in operational processes by leveraging technology, making organizational tweaks or refining existing processes
  • Managed and achieved weekly, monthly, and annual goals through continuous process optimization
  • Coached, mentored, and trained team members to enhance pipeline and personnel management skills
  • Reviewed pipeline Processing Manager for closings and coaching opportunities.
  • Collaborated with Underwriters and loan officers to effectively overcome barriers in loans
  • Enhanced performance by setting goals to improve production time, loan quality, and customer satisfaction.
  • Forecast and prepare for forthcoming operational workflow requirements to comply with lending timelines and closing deadlines.

Operations Manager

Urban Lending Solutions
Broomfield, CO
12.2014 - 07.2015
  • Manage a team of experienced and non-experienced processors
  • Review pipeline with each processor individually and conduct weekly team meetings
  • Continuously support processors to insure loans close in a timely manner
  • Work with Underwriters and loan officers to overcome barriers in loans
  • Coach team members to increase knowledge and productivity
  • Prepare and respond to numerous daily reports needed by upper management
  • Get involved and work loans that seem to have issues or processors have not worked

Insurance Agent

American Family Insurance
Commerce City, CO
10.2008 - 12.2014
  • Interview prospective clients to learn about their financial need and discuss current and potential coverage
  • Developed, implement and monitor new underwriting guidelines for the agency
  • Developed life insurance and commercial insurance leads to meet monthly sales targets
  • Directed personnel in daily activities, recruited, trained and interviewed select applicants

Regional Processing Manager

RBC Mortgage
Englewood, CO
12.2002 - 06.2007
  • Overlooked 100 loan processors in 12 states
  • Prepared and reviewed reports on processing times
  • Reviewed pipeline on a weekly basis with loan processors
  • Hired and trained new processors as needed
  • Developed checklist and Processor manuals
  • Dealt with any arising issue with loans
  • Maintained full reports of loan processing time, issues and procedures
  • Worked with team to increase closing ratio

Education

MBA - Business Management

CSU Global
Englewood, CO
01.2014

Skills

  • Workforce Planning
  • Facilities Management
  • Production Scheduling
  • Operations Management
  • Cross-functional team leadership
  • Logistics Management
  • Organizational Development
  • Team Building and Motivation
  • Capacity Planning
  • Growth planning
  • Procedure Implementation
  • Performance Improvement
  • Operations Oversight
  • Report Preparation
  • Strategic Planning

References

References are available on request.

Certification

  • NMLS #2460694
  • Notary Public

Languages

Spanish
Professional

Timeline

VP of Operations

American Financing LLC
07.2015 - 08.2024

Operations Manager

Urban Lending Solutions
12.2014 - 07.2015

Insurance Agent

American Family Insurance
10.2008 - 12.2014

Regional Processing Manager

RBC Mortgage
12.2002 - 06.2007

MBA - Business Management

CSU Global

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Nidia M. Rosales-Villa