Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nidia Rowan

El Paso

Summary

Dynamic professional with extensive experience in store operations at Euro Casa De Cambio, excelling in risk management and customer service. Proven track record in optimizing profitability through strategic planning and fostering teamwork. Adept at multitasking and maintaining operational efficiency, ensuring a positive experience for both staff and customers.

Overview

1
1
year of professional experience

Work History

Head of Store

Euro Casa De Cambio
09.2024 - Current
  • Conducted regular performance evaluations to identify areas for improvement and promote career growth among staff members.
  • Successfully managed risk by identifying potential threats such as shoplifting incidents thereby mitigating loss through strategic planning and prevention measures.
  • Oversaw budget management to optimize spending and maximize profitability.
  • Negotiated contracts with suppliers for cost-effective purchasing of products needed in-store operations like closing deals on lower prices or better terms.
  • Initiated local community outreach events to promote brand awareness and foster goodwill in the community.
  • Fostered open communication between management and staff that promoted teamwork as well as efficiency within the daily operations.

Waitress Trainee

La Familia Restaurant
07.2024 - 08.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.

Dishwasher

La Familia Restaurant
05.2024 - 07.2024
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Education

Jefferson High School
El Paso, TX

Skills

  • Store operations
  • Merchandise planning
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Customer service management
  • Strategic thinker
  • Customer relations
  • Operational efficiency
  • Goals and performance
  • Flexible schedule
  • Cash management
  • Store opening and closing
  • Work Planning and Prioritization
  • Customer response
  • Accurate money handling
  • Outstanding communication skills
  • Documentation and reporting
  • Strategic planning
  • Opening and closing procedures
  • Inventory control
  • Delegating work
  • Accurate cash handling
  • Bank deposit procedures
  • Maximizing profitability
  • Risk management
  • Expense tracking
  • Financial operations management
  • Security system monitoring

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Head of Store

Euro Casa De Cambio
09.2024 - Current

Waitress Trainee

La Familia Restaurant
07.2024 - 08.2024

Dishwasher

La Familia Restaurant
05.2024 - 07.2024

Jefferson High School

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Nidia Rowan