NIDIA SANTIAGO
Jamaica Plain,MA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
24
24
years of professional experience
Work History
Elderly Caregiver
United Healthcare Group
06.2011 - 11.2024
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation
- Administered medications according to physician instructions
- Supported disabled clients with mobility and independence, ensuring their safety at all times
- Performed light housekeeping duties, including laundry and cleaning, to maintain a safe and comfortable environment for clients
- Monitored health and well-being of clients and reported significant health changes
- Contacted medical providers on behalf of clients to follow up on appointments
- Transported clients to medical, dental, and personal care appointments, ensuring timely and safe arrival
- Developed strong relationships with clients based on trust and respect
- Engaged clients by conversing and participating in activities and hobbies
- Provided emotional support during end-of-life transitions
Loan Verification/Closing Analyst
FIRST MARBLEHEAD
02.2005 - 06.2011
- Audited and compiled loan information to ensure consistency in income verifications
- Verified customer identity through comprehensive analysis of credit reports
- Evaluated customer records and analyzed current credit data to approve and close loans
- Ensured loan packages met compliance guidelines by identifying and resolving discrepancies
- Maintained consistent communication with clients to gather accurate information and address inquiries
- Reviewed loan packages to ensure all required documentation was included
Administrative Assistant III
CHILDREN’S HOSPITAL
01.2002 - 02.2005
- Registered new patients and managed patient inquiries efficiently
- Managed patient billing processes and collected co-payments at the time of service
- Validated patients' insurance information and interfaced with health insurance companies
- Scheduled appointments and managed doctors' calendars across Allergy, Dermatology, and Rheumatology departments
- Organized and maintained comprehensive filing systems for both physical and electronic documents, ensuring the accuracy and confidentiality of records
- Updated and maintained patient databases, ensuring current and accurate information
Administrative Assistant
CHILDREN’S HOSPITAL ER
12.2000 - 12.2002
- Facilitated patient intake by registering individuals and validating their insurance information
- Collected co-payments at the time of service, maintaining accurate financial records
- Answered calls promptly, providing information and support to patients and staff
- Assisted with scheduling appointments for patients with doctors or other healthcare providers
- Handled emergency situations promptly by adhering to established protocols
Education
HIGH SCHOOL DIPLOMA -
English High School
Boston, MACERTIFICATE OF COMPLETION - COMPUTER APPLICATIONS PROGRAM
ABCD
Boston, MASkills
- First aid and safety
- Outing coordination
- Dedicated team player
- Experienced in Microsoft Office Suite
- Training and coaching
- Strong problem solver
- Schedule management
- Fluent in Spanish
Timeline
Elderly Caregiver
United Healthcare Group
06.2011 - 11.2024
Loan Verification/Closing Analyst
FIRST MARBLEHEAD
02.2005 - 06.2011
Administrative Assistant III
CHILDREN’S HOSPITAL
01.2002 - 02.2005
Administrative Assistant
CHILDREN’S HOSPITAL ER
12.2000 - 12.2002
CERTIFICATE OF COMPLETION - COMPUTER APPLICATIONS PROGRAM
ABCD
HIGH SCHOOL DIPLOMA -
English High School
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