Nidia Villa
Aurora,IL
Summary
Seeking a challenging and rewarding opportunity, where my strong work ethic and expertise can be used to help promote the mission and exceed the organizations goals.
Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Arkos Health
Downers Grove, IL
02.2025 - 05.2025
- Scheduled and confirmed appointments.
- schedule in person visits for NP's
- Humana members
- Assisted with customer requests and answered questions to improve satisfaction.
- Conduct outreach to specific member populations to encourage healthy behaviors through telephonic communications and in-home visits.
- Conduct data entry and maintain documentation for quality initiatives
- Supported administration staff with records requests to support patient care.
Medical Receptionist
Duly Health and Care
Aurora, IL
10.2023 - 02.2025
- Acknowledges and welcomes patients and visitors.
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
- Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
- Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
- As directed, conveys information to patients and/or visitors.
- Assistants or calls for assistance with patients with ambulatory difficulties.
- Obtains registration information from patient for input into EPIC.
- Verifies and/or updates demographic and health plan information.
- Checks patients in and out of clinic.
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
- Schedules appointments into EPIC according to Practice protocol.
- Conveys schedule changes to appropriate staff.
- Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
- May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
- Pulls patient charts, files information correctly info patient charts, and maintains filing system.
- Prepares charts to clinic and/or Practice specifications.
- Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
- Balances daily cash and collections.
- Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
- Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
Customer Advocate
Health Care Service Corporation, HCSC
Naperville, IL
09.2023 - 10.2023
- -Provide superior customer service to members of BlueCross BlueShield -Listen to customer inquiries, identify customer needs, and resolve customer issues -Answer phone calls and respond to emails in a timely and professional manner -Maintain up-to-date knowledge of company products and services -Keep accurate records of customer interactions and transactions -Communicate effectively with members, coworkers, and other departments -Process customer orders, payments, and other requests -Adhere to company policies and procedures -Identify potential opportunities to improve customer service and efficiency -Ensure customer satisfaction by providing timely and accurate responses to inquiries
Beauty Advisor
Ulta
Geneva, IL
03.2019 - 01.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Beauty Advisor
Sephora
Montgomery, IL
02.2018 - 02.2019
- Beauty advisor, Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Human Resources Assistant
American Home Health Care
Aurora, IL
11.2016 - 12.2018
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Prepared and set up new employee orientations.
- Initialized background checks for potential new hires.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Traveled or in office trained RN and LPN to transfer from paper charting to E-charting.
Referral Specialist
Aim Specialty Health/Anthem Inc
Westchester, IL
03.2015 - 07.2016
- Initiate and manage clinical referrals for pre-authorization
- Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, etc.) following established process and procedures
- Responds to inbound calls initiating exam requests with CPT/ICD 9-10 code
- Contact physician offices as needed to obtain demographic information or related data
- Enters referrals, documents communications and actions in system RBM system
Customer Service Representative
ALEGIS HEALTHCARE
Chicago, IL
11.2014 - 01.2015
- Schedule customers for free in home health assessment appointments
- Answer incoming calls on a daily basis
- Manage 100+ outbound calls on a daily basis
- Answer various questions regarding our in home physical.
Customer Service Representative
Automated Health Systems
Schaumburg, IL
02.2013 - 06.2014
- Assisting clients with Illinois Health Connect
- Answering inbound calls from Medicaid recipients
- Search for specialists and answer questions about services or general questions
- Manage outbound calls to remind recipients
Receptionist
A Brush above Family Dentistry
Chicago, IL
10.2012 - 02.2013
- Scheduling appointments, receiving & outgoing calls,
- Confirmed appointments for customers
- Organized, filed, Scanned & faxed patient documents
- Scheduled appointments & meetings, ordered and tracked all office supplies
Medical Assistant
Kid Care Medical
Elgin, IL
02.2012 - 07.2012
- Weighing, checking blood pressure, hearing & Vision exams for patients
- Confirmed & scheduled appointments
- Processed forms as directed
- Answered various questions regarding status of different patients
- Prepared & updated data records & information in the database
Education
High school diploma -
Steinmetz Academic Center
Skills
- ICD-9
- Medical Records
- Insurance Verification
- ICD-10
- EMR Systems
- Medical Terminology
- Additional Information
- Skills & Qualifications:
- PC Proficient, Microsoft Office, Microsoft Works, Google Calendar, Gmail, Yahoo Mail, NextGen EPM/ Kantime medicare net/ EPIC
Languages
Timeline
Customer Service Representative
Arkos Health
02.2025 - 05.2025
Medical Receptionist
Duly Health and Care
10.2023 - 02.2025
Customer Advocate
Health Care Service Corporation, HCSC
09.2023 - 10.2023
Beauty Advisor
Ulta
03.2019 - 01.2020
Beauty Advisor
Sephora
02.2018 - 02.2019
Human Resources Assistant
American Home Health Care
11.2016 - 12.2018
Referral Specialist
Aim Specialty Health/Anthem Inc
03.2015 - 07.2016
Customer Service Representative
ALEGIS HEALTHCARE
11.2014 - 01.2015
Customer Service Representative
Automated Health Systems
02.2013 - 06.2014
Receptionist
A Brush above Family Dentistry
10.2012 - 02.2013
Medical Assistant
Kid Care Medical
02.2012 - 07.2012
High school diploma -
Steinmetz Academic Center
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