Nidia Judith Jaen
301 Barbour Rd, Smithfield,NC
Summary
Compassionate Family Advocate with 20 years of experience in family settings. Skilled at managing multiple cases and data entry with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Quality-focused Data Entry experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Bilingual with several years of experience helping diverse individuals. Moves easily between languages without missing details. Focused on advancing vocabulary, idiomatic, and cultural understanding with up-to-date knowledge.
Overview
31
31
years of professional experience
Work History
Family Services Specialist
Telamon Head Start
Clinton, NC
08.2020 - 05.2024
- Conducted home visits to assess family needs, provided guidance and support, and developed service plans for each family.
- Assisted families in developing parenting skills, problem solving strategies, communication techniques, and conflict resolution methods.
- Collaborated with community partners to develop resources for families in need of housing or financial assistance.
- Provided family services to assist families in obtaining resources and assistance with daily living.
- Maintained detailed records of all client interactions including assessments, progress notes, treatment plans and discharge summaries.
- Maintained contact with clients after they have exited the program through follow-up phone calls or emails.
- Maintained accurate records of client progress using case management software systems.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Maintained confidentiality through stringent handling of charts and data.
Family Advocate
Johnston-Lee-Harnett Community Action-Head Start
Smithfield, NC
01.2015 - 07.2020
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Identified appropriate community resources and provided referrals for services.
Family Services Specialist
Telamon Corporation
Angier, NC
08.2003 - 11.2005
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Conferred with clients to discuss options and goals for various services.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Coordinated all activities involving birth parents in conjunction with in-home support counselors.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Supervised team of 4, volunteers, delivering in-depth training and mentoring.
- Identified appropriate community resources and provided referrals for services.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Family Services Specialist
East Coast Migrant Head Start
Clayton, NC
08.1998 - 07.2003
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Coordinated all activities involving birth parents in conjunction with in-home support counselors.
- Supervised team of 3, volunteers, delivering in-depth training and mentoring.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Coordinated between various entities to manage cases.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Identified appropriate community resources and provided referrals for services.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Data Entry Representative
Blue Cross and Blue Shield
Rockford, IL
06.1993 - 03.1998
- Reviewed final output against original input forms for accuracy before submitting them for approval.
- Established effective working relationships with colleagues and customers.
- Identified process improvement opportunities in order to increase efficiency.
- Followed up on pending items regularly to ensure timely completion of tasks.
- Ensured compliance with all established procedures related to data entry operations.
- Provided excellent customer service when responding to inquiries about entered data or processes used in entering data.
- Organized, sorted and reviewed data for accuracy prior to entry.
- Maintained logs of activities and completed work.
- Performed general office duties such as filing, photocopying, faxing.
- Assisted other departments with special projects when needed.
- Entered data from source documents into computer system with accuracy and speed.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Translated written documentation and notes into emails and other types of correspondence.
Education
Family Support Credential - Family Resource Management Studies
Duke University
Durham, NC07.2002
Customer Service Specialist -
Blue Cross Blue Shield Insurance
Rockford, IL06-1993
Associate of Science - General Office Services
Pittsburgh Career Institute
Pittsburgh, PA05.1992
High School Diploma -
West High School
Rockford, IL06.1989
Skills
- Community referrals
- Behavioral specialist
- Client advocacy
- Home visits
- Recordkeeping
- Documentation and reporting
- Report Preparation
- Eligibility Determination
- Client Interviewing
- Confidentiality Practices
- Data entry background
- Database Search and Data Entry Skills
- Financial Data Collection
Timeline
Family Services Specialist
Telamon Head Start
08.2020 - 05.2024
Family Advocate
Johnston-Lee-Harnett Community Action-Head Start
01.2015 - 07.2020
Family Services Specialist
Telamon Corporation
08.2003 - 11.2005
Family Services Specialist
East Coast Migrant Head Start
08.1998 - 07.2003
Data Entry Representative
Blue Cross and Blue Shield
06.1993 - 03.1998
Family Support Credential - Family Resource Management Studies
Duke University
Customer Service Specialist -
Blue Cross Blue Shield Insurance
Associate of Science - General Office Services
Pittsburgh Career Institute
High School Diploma -
West High School
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