Nidiam Angel-Bello Merizio
West Palm Beach,FL
Summary
Driven professional with a proven track record at Palm Beach County School District, excelling in data entry proficiency and fostering teamwork. Demonstrated ability to enhance office efficiency and customer satisfaction through meticulous attention to detail and exceptional problem-solving skills. Achieved significant improvements in workflow and data security, underscoring a commitment to results and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administravtive Assistance- NonConfidential 1
Palm Beach County School District
2014.05 - 2021.09
- Answered the telephone, responds to inquiries and provided information pertaining to the procedural operations of the department.
- Maintained detailed records of customer interactions, enabling efficient follow-up actions when necessary.
- Managed complex calendars and travel arrangements for executives, ensuring punctual attendance at important meetings.
- Maintained a well-organized filing system for efficient document retrieval and streamlined workflow.
- Ensured confidentiality of sensitive information through proper handling of documents, secure storage, and strict adherence to company policies.
- Promoted a positive work environment through effective conflict resolution strategies when faced with interpersonal challenges among team members.
- Increased customer satisfaction rates with professional phone etiquette and prompt attention to inquiries or concerns.
- Developed strong rapport with customers to establish trust and loyalty.
- Communicated with customer to understand needs and concerns.
- Participated actively in team meetings sharing best practices leading towards overall improvement of the department''s performance.
- Reduced wait times for assistance by efficiently managing high-volume call queues.
- Streamlined internal processes, resulting in a more organized and efficient workflow.
- Managed multiple tasks simultaneously without compromising quality or deadlines due to strong organizational skills.
- preformed light accounting functions and maintained budget records.
Confidential Secretary
Palm Beach County School District
1994.08 - 2014.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured strict confidentiality of sensitive information through diligent handling of records and data protection practices.
- Prepared accurate expense reports for timely reimbursement, ensuring accountability in financial transactions.
- Developed strong relationships with vendors and suppliers, ensuring timely delivery of goods and services at competitive prices.
- Promoted a positive work environment through clear communication, teamwork, and a proactive approach to addressing issues.
- Streamlined communication channels by organizing and maintaining an easily accessible filing system for important documents.
- Served as a reliable point of contact for staff members seeking assistance or information related to company policies or procedures.
- Provided exceptional customer service to clients and visitors, fostering a welcoming atmosphere that reflected positively on the company''s image.
- Enhanced office efficiency by expertly managing schedules, appointments, and correspondence for executive staff.
- Demonstrated adaptability by quickly learning new software programs to better support evolving business needs effectively respond to change.
- Managed travel arrangements for executives, resulting in cost savings and efficient itineraries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Data Processor
Palm Beach County School District
1994.08 - 2014.05
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Prepared required reports, teacher listings, student etc as assigned.
- With supervisor, established appropriate data collection procedures for required data, including student and instructor data.
- Prepared error correction reports and entered corrected data.
Education
No Degree - General Courses, And Child Development.
Los Angeles Valley College
Van Nuys, CANo Degree -
Trans World Airlines
No Degree - Domestic And International Ticketing
California College of Travel And Tourism
1982
Skills
- Call center experience
- Stress Tolerance
- Data entry proficiency
- Complaint Handling
- Empathy Display
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Adaptability and Flexibility
Certification
- Six Sigma Certification Yellow Belt
Traveling, Biking, Reading
I have had the opportunity to do some extensive travel to the Caribbean, Mexico, Jamaica, South America, Israel, Finland, Sweden, Cruise through Europe and other various cruises From the United States. I love reading motivational books as well as self awareness, and Love stories.
Languages
Spanish
Native or Bilingual
Timeline
Administravtive Assistance- NonConfidential 1
Palm Beach County School District
2014.05 - 2021.09
Confidential Secretary
Palm Beach County School District
1994.08 - 2014.05
Data Processor
Palm Beach County School District
1994.08 - 2014.05
No Degree - General Courses, And Child Development.
Los Angeles Valley College
No Degree -
Trans World Airlines
No Degree - Domestic And International Ticketing
California College of Travel And Tourism
- Six Sigma Certification Yellow Belt
Similar Profiles
Janet R. TaylorJanet R. Taylor
Elementary School Counselor at Boca Raton Elementary School/Palm Beach County School DistrictElementary School Counselor at Boca Raton Elementary School/Palm Beach County School District
Cor'Maya RoyCor'Maya Roy
Substitute Teacher, K-5 at Palm Beach County School DistrictSubstitute Teacher, K-5 at Palm Beach County School District
Maxine BaileyMaxine Bailey
Teacher Educator at Palm Beach County School DistrictTeacher Educator at Palm Beach County School District