Nidia Marcela Tobon
Waxhaw,NC
Summary
I am seeking an opportunity to be part of a dynamic team passionate about developing and growing people and businesses in balance with care and the planet. Contribute with my experience and knowledge in people-oriented work. With over 9 years of expertise in customer service, assistance projects, and leadership of educational programs as a value-generation tool for people, companies and institutions. I am excited to continue positively impacting people's lives and be part of the success of a team motivated by a mission and corporate objectives. am confident that I can contribute to any team's success .
Overview
9
9
years of professional experience
Work History
External Collaborator
Self-employed
09.2022 - Current
- Collaboration in the development and presentation of proposals related to the production of local food and sustainable businesses
- Consulting business development, marketing, and corporate image
Customer Service Associate
Whole Food Market
01.2022 - 05.2023
- Provide excellent customer service following the company's quality standards, applying my professional experience and academic knowledge to maintain an excellent relationship between customers, suppliers and corporate values, generating profitability and sustainability
- Be an ambassador of the different programs, added value, and brand awareness among team members
- Page 1 of 3 -Teamwork with other departments guaranteeing the quality of the service aligned with the company's values
- Specific responsibilities: - In Customer service, I have had the opportunity to work directly with customers
- Responsible for the final experience of the customer, interaction, listening, and looking for the opportunity to do more than a payment transaction so that the client can leave with something more than a product and return for a connection with the company and its mission for the care of people and the planet.
Promoter of ICT - Administrative Assistant
COMFAMA
09.2008 - 04.2015
- To create programs and activities that are centered around the community to develop and foment digital skills and promote the use of Information and , ICT, as a tool to generate value and knowledge management for our customers, companies, and institutions partners
- I was part of the team responsible for support, user interface, and user experience in the launch of our online services
- Our goal was to provide effective guidance to both customers and employees on how to use our platform
- As a competitive strategy and enhance business operations
- Provide feedback to the technical team, user interface, and user experience teams regarding online services
- As part of teamwork, continuous improvement, and customer service strategy
- As, Assisted in the collection and organization of the necessary information (technical, operational, financial, and market) for projects and business development
- Performed tasks such as file management of each project, preparation of letters and administrative documents, monitoring of payments, and coordination of activities
- Preparation of reports
- Page 2 of 3 - Connected opportunities to partner with community-based businesses and organizations to develop and deliver new services and programs
- I assisted the commercial team in different marketing processes, strategies and events, logistics for our business exhibitions and networking events.
Education
Postgraduate Degree - Education
Organization of Ibero / Virtual Educa
Buenos Aires , Argentina02.2017
Postgraduate - Finance
CEIPA Business School
Medellin, Colombia 10.2013
BBA - Business Administration
Fundación Universitaria María Cano
Medellin, Colombia 12.2010
Skills
- Customer and Client Relations
- Strategic Planning
- Project Planning
- Back Office Operations
- Meeting Minutes
- PC Proficiency
- Employee Training
Timeline
External Collaborator
Self-employed
09.2022 - Current
Customer Service Associate
Whole Food Market
01.2022 - 05.2023
Promoter of ICT - Administrative Assistant
COMFAMA
09.2008 - 04.2015
Postgraduate Degree - Education
Organization of Ibero / Virtual Educa
Postgraduate - Finance
CEIPA Business School
BBA - Business Administration
Fundación Universitaria María Cano
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