NIDIAN OROZCO
Tolleson
Summary
Human Resource Generalist II with extensive experience at Southwest Key Programs, specializing in employee relations and performance management. Demonstrated ability to resolve conflicts and conduct internal investigations, leading to improved workplace satisfaction. Bilingual in English and Spanish, skilled in training and developing staff to promote a culture of continuous improvement and collaboration.
Overview
11
11
years of professional experience
Work History
Human Resource Generalist II/ Interim HR Manager
Southwest Key Programs
Phoenix
10.2024 - 03.2025
- Ensured accuracy and confidentiality of case documentation through meticulous management.
- Resolved customer complaints promptly, enhancing overall service satisfaction.
- Collaborated with department heads to develop processes that increased interdepartmental efficiency.
- Guided staff members on roles, responsibilities, and task execution for improved performance.
- Oversaw staffing requirements, conducted performance reviews, and facilitated staff development initiatives.
Human Resource Generalist
Southwest Key Programs
Phoenix
06.2023 - 09.2024
- Implemented effective communication strategies and open-door policies to enhance employee satisfaction.
- Conducted thorough investigations into workplace complaints while ensuring confidentiality and professionalism.
- Assisted over 550 employees at Arizona's largest nonprofit shelter, addressing diverse needs.
- Served as liaison between employees and management, fostering trust and open dialogue.
- Performed confidential investigations of discrimination, harassment, and workplace violence incidents.
Regional Safety Coordinator
Southwest Key Program
Phoenix
02.2022 - 05.2023
- Conducted thorough incident investigations to identify root causes and recommend prevention strategies.
- Delivered safety training and conducted audits to enhance workplace safety.
- Supported post-incident responses, including investigations and medical coordination.
- Advised on hazard mitigation measures related to unsafe practices and environments.
- Ensured compliance with safety standards, policies, and regulatory guidelines.
- Developed safety improvements through enhanced procedures and equipment upgrades.
- Provided actionable recommendations for behavioral changes to promote safety.
Office Manager/Executive Assistant
Southwest Key Programs
Phoenix
06.2019 - 01.2022
- Streamlined workflow processes to boost team efficiency and productivity.
- Facilitated collaboration through preparation of meetings, clear documentation, and effective communication with stakeholders.
- Oversaw expense tracking and account reconciliation, ensuring compliance with financial records.
- Developed polished documents, spreadsheets, and presentations for internal and client use using MS Office.
- Built and led a high-performing administrative team through targeted training and coaching initiatives.
- Recruited, trained, and supervised staff while establishing goals and conducting performance evaluations.
- Maintained organized digital and physical filing systems for optimal information management.
Administrative Assistant
Southwest Key Programs
Youngtown
04.2017 - 05.2019
- Promptly answered phone calls and directed inquiries or recorded accurate messages.
- Maintained up-to-date records for billing, data collection, accounts, and petty cash.
- Trained and coached new employees on administrative procedures and company policies.
- Coordinated logistics for meetings and events, ensuring timely room bookings and agenda management.
- Supervised office inventory by assessing supply levels and arranging timely procurement orders.
- Prepared detailed expense reports and capital expenditure requests to support budgeting processes.
Transportation Specialist
Southwest Key Program
Phoenix
08.2016 - 03.2017
- Upholding policies ensured welfare of minors during travel.
- Traveled to various destinations for unaccompanied minor reunifications.
- Submitted required documents punctually to meet organizational standards.
- Established long-term customer relationships through prompt and courteous service.
Vocational Coordinator
Southwest Key Program
Youngtown
03.2015 - 08.2016
- Ensured daily physical activity and leisure time for all youth in care per Office of Refugee Resettlement guidelines.
- Coordinated and developed vocational classes, including Resume Writing, Science, and Economics.
- Organized educational outings to various museums and community resources to enhance learning experiences.
- Designed and managed effective training programs tailored to departmental and school needs.
Youth Care Worker
Southwest Key Program
Youngtown
06.2014 - 02.2015
- Provided direct care supervision for youth to ensure safety and well-being.
- Conducted crisis intervention by redirecting negative behaviors and facilitating peer counseling.
- Evaluated youth needs and developed tailored measures to address them.
- Completed documentation of youth behavior and actions with clarity and precision.
- Maintained comprehensive records of program operations and participant activities.
- Demonstrated sensitivity to cultural and linguistic needs of clients and families.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ11-2022
Associate of Science - Administration of Criminal Justice
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2016
Associate of Science - Forensic Technology
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2016
Skills
- Bilingual proficiency (English and Spanish)
- Employee relations
- Performance management
- Conflict resolution
- Executive support
- Internal investigations
- Records management
- Staff training and development
References
References available upon request.
Timeline
Human Resource Generalist II/ Interim HR Manager
Southwest Key Programs
10.2024 - 03.2025
Human Resource Generalist
Southwest Key Programs
06.2023 - 09.2024
Regional Safety Coordinator
Southwest Key Program
02.2022 - 05.2023
Office Manager/Executive Assistant
Southwest Key Programs
06.2019 - 01.2022
Administrative Assistant
Southwest Key Programs
04.2017 - 05.2019
Transportation Specialist
Southwest Key Program
08.2016 - 03.2017
Vocational Coordinator
Southwest Key Program
03.2015 - 08.2016
Youth Care Worker
Southwest Key Program
06.2014 - 02.2015
Bachelor of Science - Applied Management
Grand Canyon University
Associate of Science - Administration of Criminal Justice
Maricopa Community Colleges, Phoenix College
Associate of Science - Forensic Technology
Maricopa Community Colleges, Phoenix College
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