Nidigatla Teja
Chicago,IL
Summary
Dynamic Project Manager with a proven track record at Govada Innovation India Pvt Ltd, excelling in project development and risk management. Adept at training teams and enhancing client relations, I drive operational improvements and foster collaboration, ensuring project success and high-quality deliverables. Committed to achieving organizational goals through effective leadership and strategic planning.
Overview
9
9
years of professional experience
Work History
Project Manager
Govada Innovation India Pvt Ltd
03.2019 - 12.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Provided detailed project status updates to stakeholders and executive management.
Team Lead
Unitel Software
04.2014 - 02.2019
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Implemented company policies and procedures for professional, cohesive customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
Education
Master of Science - Information Technology
St. Francis College
Brooklyn05-2026
Bachelor of Science - Computer Science
Carlox Teachers University
08-2013
Skills
- Systems implementation
- Workforce training
- Project development
- Project tracking
- Project management
- Project planning and development
- Team collaboration
- Client relations
- Staff management
- Project planning
- Risk management
Timeline
Project Manager
Govada Innovation India Pvt Ltd
03.2019 - 12.2022
Team Lead
Unitel Software
04.2014 - 02.2019
Master of Science - Information Technology
St. Francis College
Bachelor of Science - Computer Science
Carlox Teachers University
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