Microsoft excel, word, powerpoint, Congo, Oracle, Eopf, HR-Smart, Alert-HR, MS teams, Onenote,
NIDYA M. MILLEVOI
Technology Analyst
New York,NY
Work Preference
Overview
34
34
years of professional experience
Work History
Veterans Administration Enterprise Infrastructure Services Sr. Business Analyst
AdaptiveVets Solutions, Inc.
04.2022 - 09.2025
- Responsible for ordering, cancelling, modifying, voice and data circuits for the Veterans Administration offices nationwide.
- Proficient in ETEMS, the VA Enterprise Telecommunications Expense Management Solution tool.
- Data validation analysis performed on voice/data orders in ETEMS and on operational planning worksheet.
- Interacting with internal and external stakeholders to resolve order issues.
- Updating electronic agile tracking tools to provide openness on product backlogs, ongoing development, and deadline observance.
- Use of Service Now and SharePoint automation to assign tasks to colleagues while keeping the Project Manager and team informed of order status, guaranteeing the smoothest possible business flow.
- Updated ETEMS business process documentation as well as assist in training new employees on processes.
- Supporting Project Manager with managing projects, identifying potential improvement areas, and developing project plans.
Veterans Administration Tier 1 Sr. Human Resource Specialist
AdaptiveVets Solutions, Inc.
10.2023 - 09.2025
- Manage and support five HR systems for VA users nationwide. (eOPF, HR Smart, Alert-HR, Navigator, ePerformance)
- Enrich user experience across government departments on the HR systems, by providing end-user training and supporting the VA Center for Enterprise Human Resource Information Services.
- Investigate, classify, and address customer ticket requests in accordance with government-established procedures and Service Level Agreement (SLA) criteria.
- Developed Standard Operating Procedures for the eOPF and HR Smart systems; as well as creating an HR Smart User Guide and knowledge base document.
- Generated weekly performance metrics on service desk tickets, detailing volume by case type and category, along with key metrics including time to open, tickets pending, time spent working on and time total time to resolve.
Technology Billing Analyst (Contractor)
Hexaware Technologies
Secaucus, NJ
02.2022 - 04.2022
- Accountable for creating, tracking, and forecasting the global technology budget.
- Working closely with telecom vendors placing voice and data installation orders, disconnect orders, as well as trouble tickets with AT&T, Lumen, Verizon, Comcast, Spectrum and Altice.
- Audit global technology invoices, confirming costs as per contract and working with AP to have payments processed.
- Create discrepancy tickets with supplier when needed and confirm credits applied to accounts.
- Create, analyze trending reports on spend and usage for AWS, Microsoft Azure, mobility accounts to flag irregularities and forecast future usage.
- Identify opportunities for improvement and/or cost savings, present to Management.
Technology Billing Analyst
Christie’s Inc.
New York, NY
09.2019 - 02.2022
- Operates Cisco Webex Video Equipment, Microsoft Teams, Skype, Zoom.
- Manage mobility accounts, maintain inventory, and account optimization through Tango TEM.
- Created and implemented a streamlined invoicing and payment process with vendors and Accounts Payables.
- Lead the selection and implementation of Mobile Management Services globally.
- Manage vendor relationships, ensure deliverables are compliant with SLAs, set up quarterly vendor business review meetings.
- Procure hardware/software globally, create PO’s in JDE system.
- Managed procurement projects, ensuring timely delivery, cost savings and track and analyze procurement data.
- Maintain contract database, work with team on contract renewals and provide financial analysis.
Senior Telecom Billing Analyst
Informa
New York, NY
05.2010 - 09.2019
- Liaison between vendor and business to ensure specifications of products, pricing, discounts, and delivery, schedules are outlined and confirmed. Includes eliminating process defects by identifying root cause.
- Manage mobile optimization solutions for Informa on a yearly basis, resulting in $300,000 annual savings.
- Ensure Telecom and Network invoices are billed accurately for services at contracted rates, identify unauthorized and incorrect charges, submit disputes with vendors and confirm resolution.
- Create monthly financial journals to reconcile IT cost centers and allocate charges to the business departments.
- Validate, audit and report cost savings as well as trend spending and raise flags on cost impacts.
- Review, audit worldwide telecommunication invoices including simple and complex voice and data services, i.e., circuits, internet, MPLS circuits, toll free, long distance, teleconference, and wireless devices.
- Devised and maintained IT spend tracking system to forecast and monitor voice and data budget.
- Informa Commitment Champion and Strategic Negotiation Certification.
Telecommunications Analyst
Informa
New York, NY
08.1995 - 06.2010
- Researched and evaluated new products, reviewed vendor contracts to ensure all commitments are being met and negotiated pricing.
- Designed customized user guides for new equipment and software.
- Provided telecommunications implementation and 24/7 support on software and hardware for all US offices consisting of Nortel Phones, PictureTel Video Conferencing, NEC AimworX, Voice Mail, NEC NEAX 2400.
- Prepared and presented monthly reports to upper-level management.
- Update, maintain all telecommunication databases for inventory and invoicing.
Administrative Assistant Corporate Office
Informa
04.1992 - 07.1995
- Provided executive-level administrative support to the upper management and Vice President of Publishing.
- Liaison with all departments as well as scheduled and coordinated meetings, events, and travel.
- Recording secretary: summarized and distributed minutes of corporate meetings.
Timeline
Veterans Administration Tier 1 Sr. Human Resource Specialist
AdaptiveVets Solutions, Inc.
10.2023 - 09.2025
Veterans Administration Enterprise Infrastructure Services Sr. Business Analyst
AdaptiveVets Solutions, Inc.
04.2022 - 09.2025
Technology Billing Analyst (Contractor)
Hexaware Technologies
02.2022 - 04.2022
Technology Billing Analyst
Christie’s Inc.
09.2019 - 02.2022
Senior Telecom Billing Analyst
Informa
05.2010 - 09.2019
Telecommunications Analyst
Informa
08.1995 - 06.2010
Administrative Assistant Corporate Office
Informa
04.1992 - 07.1995
High School Diploma -
Nassau Community College
Education
High School Diploma -
Nassau Community College
Garden City, NYSkills
Technology architecture analysis
Forecasting and planning
Data analysis
Agile methodology
Business administration
Cost-benefit analysis
Pivot tables
Certification
ITIL 4 IT Service Management Certification
Accomplishments
- Reduced organizational operating costs by [Number]% by streamlining processes.
- Achieved $700,000 in annual cost savings across Informa and Christie’s by optimizing mobile service plans and auditing IT vendor invoices—proactively disconnecting unused services and enforcing contract-compliant billing to ensure financial and operational integrity.
- Process Improvement
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native language
Interests
Gardening, Step Classes, Biblical study, self learning classes
Summary
Telecom Senior Business Analyst with over 20 years of experience in telecommunications, technology, and procurement, supporting federal agencies and global enterprises. Recognized for deep expertise in telecom billing, contract execution, and vendor management, with a proven track record of driving operational efficiency and delivering multimillion-dollar cost savings. Skilled in analyzing complex invoices, streamlining workflows, and developing SOPs that enhance compliance and performance. Holds HSPD-12 government clearance and excels in cross-functional collaboration, stakeholder engagement, and agile project environments. Known for resolute problem-solving, strategic foresight, and the ability to lead independently or within dynamic teams.
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