Nidya Santiago
Ingeniero Quimico
Aubrey,Texas
Summary
Focused Quality Controller with 15 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.
Overview
17
17
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Instructor De Curso
Elite Surveyors LLC
Houston, Pennsylvania
08.2024 - Current
- Diseño e implementacion del curso de cpacitación de Inspector de Petroleo Q&Q, basado en las normas internacionales API ASTM IP, entre otras.
- Diseño del material audiovisial e impreso del curso
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Boosted student performance by providing individualized support and targeted feedback.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Optimized learning plans based on student performance and feedback.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Asistente Administrativo
G MAR TECH & G MAR PRO LLC
Dallas, TX
01.2023 - 08.2024
- Bookkeeping, realizar cotizaciones e invoices, hacer seguimiento a los pagos de acuerdo a los acuerdos de negocios.
- Manejo de QuickBooks
- Terminos de contratacion
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
GERENTE DE CALIDAD
TECNOINSPECT C.A.
Venezuela, Venezuela
01.2021 - 01.2023
- Establecer planes, guiar y hacer seguimiento a las obligaciones al Sistema de Gestión de la Calidad, según criterios legales cumpliendo normas de seguridad, calidad, higiene y ambiente.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Developed and deployed production control plans and created work instructions and procedures.
Coordinador De Calidad
Vinsepet C.A.
Venezuela, Venezuela
01.2018 - 01.2020
- Establecer planes, guiar y hacer seguimiento a las obligaciones al Sistema de Gestión de la Calidad, según criterios legales cumpliendo normas de seguridad, calidad, higiene y ambiente
- Collected and analyzed data and initiated improvements to increase security and performance.
- Assisted with quality control audits.
- Spearheaded programs to keep production processes in line with industry standards.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed educational materials used to train staff on QA standards.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Executed quality improvement research and studies.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Optimized production processes by identifying areas for improvement, leading to higher product quality.
- Coordinated with production teams to implement preventive maintenance strategies that reduced downtime and improved equipment reliability.
- Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
- Monitored supplier performance to ensure timely delivery of high-quality materials while meeting cost objectives.
- Enhanced operational efficiency by streamlining processes for better quality control.
- Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
Coordinador De Laboratorio
Atlas Marine Group
Aruba, Antillas Holandesas
01.2016 - 01.2018
- Instalación y puesta en marcha de los laboratorios de ensayos para petroleo crudo y sus derivados en Aruba, Bonaire y San Eustaquio
- Supervisión y coordinación del desarrollo de los ensayos de laboratorio, además de garantizar que el sistema de calidad sea implantado y seguido por todo.
- Desarrollo e implemntación del Sistema de Gestión de la Calidad bajo la norma ISO 17025:2017.
- Seguimiento y puesta en marcha del Sistema de Gestion de la calidad.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
Profesional I ( Inspector Petrolero)
Ministerio Del Poder Popular De Petroleo Y Minas
Venezuela, Venezuela
01.2012 - 01.2016
- Ingeniero en el área de Supervisión de actividades de fiscalización de volúmenes y
de Crudos y Productos en Refinería El Palito - Fiscalización y control de variables operacionales de las plantas de FCC y
Oxigenados de Refineria el Palito. - Coordinación de las actividades de Fiscalización de los volúmenes para la
elaboración de los Balances Fiscales VIII-B y VIII-A de Refineria el El Palito. - Coordinación de las actividades de Fiscalización de los volúmenes de productos
Petroquímicos producidos en el Complejo Petroquímico Ana María Campos. - Evaluador de las empresas Industrializadoras de productos derivados de
hidrocarburos y sus desechos, de acuerdo a lo establecido en la Resolución N° 248
del Mpetromin. - Evaluador de las empresas Transportistas de productos derivados de hidrocarburos y
sus desechos, de acuerdo a lo establecido en las Resoluciones N° 247 y 141 del
Mpetromin. - Evaluación de Proyectos de ampliación, modificación y mejoras en el ambito fiscal de
las empresas mixtas petroquimicas. - Coordinador del departamento de Mercado Interno de la Dirección Regional
Maracaibo, realizando el control y seguimiento de los volumenes de combustible
detinados al mercado local. - Inspección Técnica en estaciones de servicio, de acuerdo a los requerimientos de la
Resolución N° 141 del Ministerio de Petróleo. - Inspección Técnica a usuarios industriales para la asignación de volúmenes de
combustible. - Inspección Técnica a embarcaciones para la asignación del Registro de Buque
otorgado por el Ministerio de Petróleo. - Participación en los Comité para la asignación, ajuste y validación de volúmenes de
combustible para el sector agroindustrial, en los estado Zulia, Trujillo y Mérida.
Apoyo Profesional
Servicio Autonomo De Metrologia De Hidrocarburos
Venezuela, Venezuela
02.2008 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Apoyo Profesional en el Servicio Autónomo de Metrología de Hidrocarburos del
Ministerio del Poder Popular para la Energía y Petróleo en la Fiscalización,
cuantificación y certificación de los volúmenes de hidrocarburos naturales y sus
derivados en los movimientos de Cabotaje, Importación y Exportación, efectuados en
los Terminales de Embarque y Costa Afuera. - Ingeniero en el área de Supervisión de aforación de tanques de almacenamiento en
patios de tanques y en buques petroleros, para el cálculo de volúmenes y calidades de
hidrocarburos para su comercialización. - Ingeniero en el área de Supervisión de Calidades de hidrocarburos líquidos en los
Laboratorios de PDVSA-Occidente como parte de la fiscalización para la transferencia
de custodia en movimientos de cabotaje, importación y exportación. - Coordinación de las actividades de Fiscalización de los volúmenes correspondientes a
los derivados que abastecen el Mercado Interno Nacional. - Participación en las actividades de certificación internacional de los volúmenes
destinados al Mercado Interno Nacional. - Ingeniero en el área de certificación de la calibración de Sistemas de Medición Fiscal
y/o Transferencia de Custodia de hidrocarburos, por parte del Servicio Autónomo de
Metrología de Hidrocarburos (SAMH), que incluye levantamiento de campo,
elaboración de informes, seguimiento al diseño, construcción, instalación y puesta en
marcha. - Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Ingenieria quimica -
Universidad De Los Andes ULA
Universidad De Los Andes 06.2020 - 10.2006
magister scientiuarum - ingenieria de automatizacion y control de procesos
universidad rafael belloso chacin
Skills
- Gestión de Calidad ISO 9001
- ISO 17 025
- ISO 17 020
- controladores lógicos programables PLC
Classroom management
Student records management
Lesson planning
Curriculum development
Quality management systems
Problem-solving
Internal auditing
Teamwork and collaboration
Friendly, positive attitude
Personal Information
Date of Birth: 10/28/82
Accomplishments
- Collaborated with team of Elite Surveyors in the development of Capacitacion Inicial de Inspectores Petroleros.
- Achieved Acreditar bajo la norma ISO 17020:2021 a la empresa Vinsepet
Certification
Internal Auditor Certificate– The Institute of Internal Auditors.
Timeline
Instructor De Curso
Elite Surveyors LLC
08.2024 - Current
Licencia P&C para seguros
07-2024
Excel Expert Certification – Microsoft Office Specialist Program.
05-2024
Manejo de QuickBook
10-2023
Internal Auditor Certificate– The Institute of Internal Auditors.
06-2023
Asistente Administrativo
G MAR TECH & G MAR PRO LLC
01.2023 - 08.2024
CQA - Certified Quality Auditor
07-2021
GERENTE DE CALIDAD
TECNOINSPECT C.A.
01.2021 - 01.2023
Ingenieria quimica -
Universidad De Los Andes ULA
06.2020 - 10.2006
Coordinador De Calidad
Vinsepet C.A.
01.2018 - 01.2020
Coordinador De Laboratorio
Atlas Marine Group
01.2016 - 01.2018
Profesional I ( Inspector Petrolero)
Ministerio Del Poder Popular De Petroleo Y Minas
01.2012 - 01.2016
Apoyo Profesional
Servicio Autonomo De Metrologia De Hidrocarburos
02.2008 - 01.2012
magister scientiuarum - ingenieria de automatizacion y control de procesos
universidad rafael belloso chacin
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