Nidza Orozco
El Paso
Summary
Compassionate professional with 13 years of experience in service-based business ownership. Demonstrates strong customer service, organization, and attention to detail in maintaining safe environments. Bilingual in English and Spanish, First Aid and CPR certified, with EMT training and a Bachelor's degree in Psychology. Committed to enhancing healthcare teams with quality care and service.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Owner
In Home Pet Care
El Paso, TX
03.2013 - 05.2026
- Maintained clean, sanitary, and safe home environments while caring for clients' pets.
- Followed detailed written care instructions with accuracy and consistency.
- Built long-term relationships through dependable, compassionate customer service.
- Managed confidential client information and maintained professionalism in private residences.
- Lifted and handled pet food, supplies, crates, and equipment weighing up to 50 pounds.
- Scheduled appointments, maintained detailed records, and managed daily operations independently.
- Responded calmly and effectively during emergency situations involving injured or ill animals.
- Maintained strict cleaning and infection-control practices to promote healthy environments.
Administrative Assistant
El Paso Appraisal Services
El Paso, TX
08.2007 - 12.2009
- Supported daily operations of real estate appraisal company through efficient data entry, report formatting, and scheduling.
- Managed multi-line phone systems and responded to email inquiries from clients, lenders, and appraisers regarding order status updates.
- Coordinated property inspection appointments and organized digital client files while proofreading final appraisal documents for accuracy and consistent formatting.
- Resolved complex client escalations involving delayed appraisal orders through empathetic communication and timely follow-up.
- Maintained sensitive financial and personal information by strictly adhering to privacy and data security protocols.
- Maintained accurate records while ensuring confidentiality of client information.
- Communicated professionally with clients, vendors, and staff to coordinate daily operations.
- Prioritized multiple tasks while meeting strict deadlines in a fast-paced office.
Education
Bachelor of Arts - Psychology, Multicultural Society
University of Texas At El Paso
El Paso05-2026
Skills
- Infection Control Awareness
- Cleaning & Sanitization
- Client Relationship Management
- Record Keeping
- Customer Service
- Time Management
- Team Collaboration
- Written & Verbal Communication
- Bilingual (English/Spanish)
- Business Software Proficiency
- Organization
- Reliability
Certification
- Current First Aid & CPR
- Agile Project Management
- Basic-EMT 2010
Timeline
Owner
In Home Pet Care
03.2013 - 05.2026
Administrative Assistant
El Paso Appraisal Services
08.2007 - 12.2009
Bachelor of Arts - Psychology, Multicultural Society
University of Texas At El Paso
RELEVANT COURSEWORK
Health Psychology, Motivation & Emotion, Social Psychology, Judgment & Decision Making, Psychology & the Law, Advanced Social Problems, Sensation & Perception, Grief Counseling, Study of Gerontology