Niease Brown

Ensures Program Customers are continuously updated regarding the status of the Program.

Frequent, diligent, and professional communication required.

Obtains a working knowledge of customer needs and program eligibility criteria.

Understands program processes from start to finish and communicate those processes clearly to applicants.

Records all communications in the designated program systems of record.

Reports to Eligibility Director.

Gathers applicant documentation and uploads to program system of record.

Records all communications in the program system of record.

Trained new team members by relaying information on company procedures and safety requirements.

Coached team members in techniques necessary to complete job tasks.

Worked different stations to provide optimal coverage and meet production goals.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Oversaw employee attendance record, handled payroll and orders new materials for sites.

Reworked positions and workflow based on individual abilities and production targets.

Interacted with employess to demonstrate high standards and mitigate issues effectively.

Established clear priorities and production quality standards.

Oversaw daily operations at site, keeping team production moving and optimal pace.

Managed safety and security of location to prevent intrusion, criminal activity,vandalism and injuries to workers.

Trained workers proper methods, equipment operation and safety procedures.

Displayed very good communication and customer service skills.

Exhibited good attendance, work habits, and willingness to learn job functions.

Assisted driver with product or package deliveries to residential and commercial locations.

Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.

Relayed information about delivery changes and new orders.

Followed workplace and on- truck safety guidelines and regulations to prevent accidents and mishaps.