Nieashia Allen
Hawthorne,CA
Summary
Lead Security Supervisor with a rich background in managing security protocols and personnel. Known for exceptional leadership skills, ability to develop effective security strategies, and resolve conflicts swiftly. Previous roles demonstrate success in enhancing safety measures, reducing security risks, and maintaining high levels of staff compliance with company regulations.
Overview
18
18
years of professional experience
Work History
Lead Security Supervisor
Allied Universal Security Services
03.2016 - Current
- Responsible for overseeing security operations, ensuring safety and compliance regulations are met.
- Supervised and trained a team of Security Officers in policy enforcement, emergency response protocols, and customer service techniques.
- Monitored CCTV systems to identify potential threats or suspicious activity.
- Performed regular inspections of alarm systems, locks, surveillance cameras, access control points, and other security-related equipment.
- Actively participated in meetings with senior management to discuss current security initiatives.
- Facilitated training sessions on topics such as de-escalation tactics or use of force protocols.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Scheduling/WinTeam
Swing Manager
McDonald’s
09.2007 - 09.2010
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
Shift Supervisor
Hollywood Video
05.2007 - 07.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Arts - Business Administration And Management
Cerritos College
Norwalk, CA01-2027
High School Diploma -
Gardena High
Gardena, CA06-2005
Skills
- Access control
- CCTV monitoring
- Emergency preparedness
- Staffing and scheduling
- WinTeam
- Access systems and patrol
- Security team leadership
- Skilled in conflict resolution
- Security officer training
- AED training
- Daily incident reporting
- Safety and security procedures
- CPR and child CPR training
- Relationship building and management
- Team leadership
- Emergency management
- OSHA training
- Teamwork and collaboration
Education and Training
Gardena, CA, & Norwalk, CA
Timeline
Lead Security Supervisor
Allied Universal Security Services
03.2016 - Current
Swing Manager
McDonald’s
09.2007 - 09.2010
Shift Supervisor
Hollywood Video
05.2007 - 07.2010
Bachelor of Arts - Business Administration And Management
Cerritos College
High School Diploma -
Gardena High
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