Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niecey Borden

Chicago,IL

Summary

Experienced healthcare administrator with over a decade of experience in customer service and management. Expertise in staff supervision, patient relations, and HIPAA compliance. Skilled in resolving billing discrepancies and improving operational efficiency. Proven ability to provide top-notch support in fast-paced settings, leading to increased patient satisfaction and streamlined office operations.

Overview

14
14
years of professional experience

Work History

PCC Training Manager

Personic Health Care LLC
08.2023 - Current
  • Managed new employee orientation training process for more than 20 employees in a 3-month timeframe
  • Designed and delivered virtual training modules to accommodate remote workforce, increasing accessibility and participation by 50%
  • Collaborated with subject matter experts to create customized training materials tailored to specific job roles and departments
  • Coordinated with department managers to align training objectives with business goals and ensure consistency across teams
  • Provided ongoing support through coaching sessions after initial trainings were completed
  • Created interactive simulations or role-playing exercises to enhance practical application of learned skills in real-life scenarios

Medical Receptionist

Duly Health and Care
05.2021 - 08.2023
  • Assisted patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
  • Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
  • Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
  • Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
  • Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
  • Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders

Office Manager

Reisinger Family Chiropractic
05.2017 - 12.2020
  • Responsible for the operations and administration side of a medical office. Ensures office is running smoothly by supervising office staff, hires, terminates, training employees, and overseeing the billing portion of the office.
  • Provide ongoing training for all administrative personnel
  • Monitor and evaluate staff performance
  • Oversee time and attendance for the facility
  • Process new and established patients through the check-out process, as applicable, including collection of patient payments and co-pays at time of service providing receipt documentation, claim creation and submission, and scheduling of follow-up appointments as instructed by clinical staff.
  • Insurance verification to confirm patient benefits
  • High Quality Customer Service: Strong interpersonal and telephone communication skills in a high call volume practice
  • Acting as a first point of contact, dealing with correspondence, phone calls, responding to e-mails.
  • Manage calendar, set up meetings and appointment, and track meeting follow-ups.

Customer Technical Support Representative

Comcast
10.2016 - 03.2017
  • Provides a full range of customer service for Comcast high speed internet and TV product in a prompt, efficient and professional manner.
  • Understands customer needs and recommends appropriate solutions.
  • Prepares work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met.
  • Troubleshoots PC/e-mail/modem/home/TV networking problems and escalates advanced troubleshooting problems to technical support group when appropriate.

Administrative Assistant

REDEVCO MANAGEMENT
09.2011 - 06.2016
  • Company Overview: A Commercial Real-Estate Division Miami, FL
  • Assisted the Property Manager in managing the overall operations of approximately 200,000 sq. ft. of retail shopping center space including but not limited to overseeing the maintenance staff, security programs, inventory control, tenant and vendor relations, tenant improvements, contract compliance and coordination of vendors and improvements.
  • Working one-on-one with Tenants to develop a solid & reliable tenant/landlord relationship
  • Created Excel budget sheets for company use.
  • Scheduled and coordinate meetings, appointments, and travel arrangements for supervisors and managers
  • Maintain the utmost discretion when dealing with sensitive topics
  • Create & organize lease files containing personal & confidential information for Tenants of shopping centers

Education

Bachelor's degree - Healthcare Administration - College of Allied Health Sciences

Florida A&M University
Tallahassee, FL
06.2010

Skills

  • New hire on-boarding
  • New employee training
  • Program optimization
  • Coaching and mentoring
  • Experienced in managing staff operations
  • Proficient in Epic software
  • Proficient in Microsoft Word
  • Extensive experience with Microsoft Office
  • Proficient in customer service
  • Extensive experience with Microsoft Excel tools
  • Proficient in office operations
  • Payroll processing experience
  • Insurance eligibility verification
  • Proficient in medical office operations
  • Skilled front desk coordinator
  • Nine years of administrative expertise

Timeline

PCC Training Manager

Personic Health Care LLC
08.2023 - Current

Medical Receptionist

Duly Health and Care
05.2021 - 08.2023

Office Manager

Reisinger Family Chiropractic
05.2017 - 12.2020

Customer Technical Support Representative

Comcast
10.2016 - 03.2017

Administrative Assistant

REDEVCO MANAGEMENT
09.2011 - 06.2016

Bachelor's degree - Healthcare Administration - College of Allied Health Sciences

Florida A&M University

Similar Profiles

CREATE PROFILE