Summary
Overview
Work History
Education
Skills
Timeline
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Jim Niederriter

Springfield,MO

Summary

Sharp and energetic Travel Agent with almost eight years of experience in the Travel Industry. Have become proficient in booking and retaining long-time, repeat business, especially with wealthy clients. Strong geographic knowledge, as well as strong expertise on destinations, cruise lines and resorts. Strong communication skills, with the ability to make friends and build trust quickly over the phone, which results in new business, repeat business and strong referral business. Strong computer background, learns new systems very quickly. Sales-oriented travel expert with excellent administrative and interpersonal skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service obtained from years of hands-on experience. Loves helping people with their leisure travel.

Overview

29
29
years of professional experience

Work History

Travel Professional

Cruise.com
04.2023 - 03.2024
  • Conducted thorough research on emerging destinations to provide innovative travel options for clients.
  • Was booking over $200K per month in new sales
  • Maintained up-to-date knowledge of industry trends, destinations, and products to provide expert advice to clients.
  • Participated in professional development opportunities to stay current on industry best practices.
  • Managed group bookings efficiently while maintaining clear communication with all parties involved.
  • Utilized advanced technology tools to optimize booking processes and enhance client experience.
  • Tracked client preferences for personalized service and increased customer loyalty.
  • Developed strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
  • Delivered exceptional customer service by going above-and-beyond client expectations at every opportunity.
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries

Life Agent, Independent Marketing Group

American National Insurance Company
09.2021 - 01.2023
  • Educated prospective clients on benefits of life insurance, increasing awareness of importance of financial planning.
  • Referred to by Management as best new salesman in last 8-10 years
  • Collaborated with underwriters to assess risk profiles, resulting in accurate policy pricing for each client.
  • Streamlined office operations through effective time management and organizational skills, leading to increased productivity levels.
  • Boosted sales revenue by identifying potential leads and effectively presenting life insurance options.
  • Provided ongoing support to clients, addressing questions or concerns about their policies in timely manner.
  • Conducted comprehensive needs assessments, aligning clients with suitable coverage plans for their unique situations.
  • Developed strong relationships with clients, ensuring trust and loyalty in their life insurance decisions.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Promoted products and services using upselling and other sales strategies.

Travel Professional

World Travel Holdings
09.2015 - 05.2021
  • Finished 2nd of 220 new agents in first full year.
  • Consistently billed $200K plus per month
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Streamlined reservation processes for improved efficiency and reduced booking errors.
  • Conducted thorough research on emerging destinations to provide innovative travel options for clients.
  • Developed strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
  • Tracked client preferences for personalized service and increased customer loyalty.
  • Participated in professional development opportunities to stay current on industry best practices.
  • Resolved client issues quickly and professionally, maintaining a high level of customer satisfaction.
  • Managed group bookings efficiently while maintaining clear communication with all parties involved.
  • Maintained up-to-date knowledge of industry trends, destinations, and products to provide expert advice to clients.
  • Utilized advanced technology tools to optimize booking processes and enhance client experience.
  • Delivered exceptional customer service by going above-and-beyond client expectations at every opportunity.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Owner/Executive Recruiter

JN Associates
05.2006 - 06.2015
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Was able to communicate effectively with clients on highly technical subjects and needs
  • Evaluated industry competition regularly to maintain competitive advantage in marketplace.
  • Developed and maintained strong relationships with clients, with high trust levels, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Executive Recruiter

The Guberman Company
09.2001 - 05.2006
  • Enhanced client satisfaction by consistently delivering high-quality candidates in timely manner.
  • Billed over $200K in first full year, new company record.
  • Owner described me as "best hire" in his 25 plus years in the recruiting business
  • Built strong relationships with both clients and candidates by always dealing with complete honesty and integrity
  • Consistently exceeded performance metrics by placing highly qualified candidates in executive roles in Printing Industry.
  • Implemented targeted sourcing strategies for hard-to-fill positions, resulting in successful placements.
  • Built extensive network of industry connections, increasing availability of top-tier candidates.
  • Handled sensitive information discreetly while maintaining strict confidentiality at all times.
  • Utilized advanced research techniques and tools to identify passive candidates who met specific client requirements.
  • Cultivated positive reputation among industry peers through excellent communication skills and consistent follow-up efforts.
  • Streamlined candidate search processes for increased efficiency and better results.
  • Conducted thorough reference checks to verify candidate qualifications and fit for each position.
  • Negotiated salary packages and benefits, ensuring competitive offers that satisfied both clients and candidates.

Consultant

Flatirons Software
06.1995 - 08.2001
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Established trusted partnerships with key industry influencers, expanding company's network of resources and contacts.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Education

Bachelor of Science - Commerce & Engineering

Drexel University
Philadelphia, PA

Skills

  • Geography proficiency
  • Destination knowledge
  • Interpersonal communications
  • Global destinations
  • Professionalism
  • Client Retention Strategies
  • Customer Referrals
  • Multitasking Abilities
  • Zoom/Team Experience

Timeline

Travel Professional

Cruise.com
04.2023 - 03.2024

Life Agent, Independent Marketing Group

American National Insurance Company
09.2021 - 01.2023

Travel Professional

World Travel Holdings
09.2015 - 05.2021

Owner/Executive Recruiter

JN Associates
05.2006 - 06.2015

Executive Recruiter

The Guberman Company
09.2001 - 05.2006

Consultant

Flatirons Software
06.1995 - 08.2001

Bachelor of Science - Commerce & Engineering

Drexel University

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Jim Niederriter