Nieka Carson

Successfully completed 15 projects and resolved 25 problems under budget constraints and tight schedules, ensuring senior managers and department leaders received timely support.

Collaborated closely with project team members to identify and promptly address 10 issues, resulting in smoother project execution and reduced disruptions.

Achieved a client satisfaction rate of 95%, fostering long-term relationships and creating opportunities for future business ventures.

Maintained strict control over 20 project budgets and timelines, ensuring teams remained on track and consistently met schedule targets.

Managed bookkeeping processes, prepared 12 budgets, and generated 18 cost reports, contributing to accurate financial tracking and decision-making.

• Maintained 95% of projects on schedule by diligently managing deadlines and optimizing workflows for increased efficiency.
  
  Facilitated seamless communication between 4 departments, ensuring timely updates on project developments and enhancing cross-functional collaboration.
  
  Successfully supervised 8 projects from initiation to delivery, prioritizing tasks and delegating assignments to meet project requirements effectively.
  
  Gathered and documented requirements for 12 ongoing projects, organizing vital details for management reference, resulting in streamlined decision-making processes.
  
  Established and nurtured robust relationships with 15 internal and external stakeholders, spearheading 3 strategic initiatives and organizing 2 high-impact events to promote products and services, driving a 20% increase in brand visibility and engagement.

• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
• Implemented and developed ticketing support and phone systems.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.