Nielah Mitchell
Arlington,TX
Summary
Strong leader who is a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lead Patient Access Ambassador
Towne Park
11.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Veterinary Technician
Gully Animal Hospital
05.2023 - 11.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Assistant Manager
Quick Quack Car Wash
11.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Kennel Technician
Gully Animal Hospital
03.2022 - 11.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Technology Supervisor
Staples
08.2021 - 03.2022
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Coordinated with vendors on hardware and software purchases, securing competitive pricing and advantageous terms.
- Ensured compliance with industry regulations by maintaining up-to-date documentation and conducting regular audits of systems and processes.
- Spearheaded the adoption of cloud-based technologies, resulting in improved data accessibility and security.
- Consistently met project deadlines through effective resource allocation and rigorous prioritization of tasks.
- Established performance metrics for IT services, resulting in measurable improvements over time.
- Established strong relationships with external partners such as vendors or contractors, facilitating smooth collaboration on joint projects.
- Advised senior leadership on strategic technology investments, contributing to long-term growth objectives.
Head Cashier
The Home Depot Inc
06.2019 - 08.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Education
Bachelor of Science - Sociology
West Texas A&M University
Canyon, TX05.2028
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05.2018
Skills
- Customer Engagement
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Education
- Problem-Solving
- Customer Service
- Public Speaking
- Decision-Making
- Team Development
- Data Entry
Timeline
Lead Patient Access Ambassador
Towne Park
11.2023 - Current
Veterinary Technician
Gully Animal Hospital
05.2023 - 11.2023
Assistant Manager
Quick Quack Car Wash
11.2022 - 05.2023
Kennel Technician
Gully Animal Hospital
03.2022 - 11.2022
Technology Supervisor
Staples
08.2021 - 03.2022
Head Cashier
The Home Depot Inc
06.2019 - 08.2021
Bachelor of Science - Sociology
West Texas A&M University
High School Diploma -
Mansfield Legacy High School
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