Hi, I’m
NIDIA M. SANDOVAL
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Customer representative bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong ethic, professional demeanor and great initiative. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Patient Access Associate with experience supporting over 20 physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
years of professional experience
Work History
Olympia ServicesEl cajon, CA
Customer Service Executive
11.2021 - 01.2023
Job overview
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Implemented systems to improve process efficiency and reduce project duration.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Used computer software to design construction plans and perform calculations.
Sprint Store
Senior Customer Service Representative Lead
10.2015 - 11.2017
Job overview
- Strong leader of customer support staff. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Facilitated inter-departmental communication to effectively provide customer support. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Maintained up-to-date knowledge of product and service changes.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Elmhurst Memorial Elmhurst Clinic
Patient access associate
09.2014 - 02.2015
Job overview
- Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Carefully prepared, reviewed and submitted patient statements. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Cricket Communications
Customer Service Representative
06.2010 - 12.2013
Job overview
- Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Served as the company's only bilingual Spanish/English customer service representative. Processed merchandise returns and exchanges.
Education
University of Phoenix
Bachelor of Science from Psychology
International Sports Science AssociationCarpinteria, CA
Certified Personal Trainer from Sports Management
07-2025
Skills
- Superior communications skills
- MS Office proficient
- Effective team player
- Fluent in Spanish
- Opening/closing procedures
- Maintains strict confidentiality
- Managed care contract knowledge
- Internal medicine billing
- HIPAA compliance
- Dependable and reliable
- Cheerful and energetic
- Active listening skills
- Telecommunications skills
- Patient focused care
- Deadline Driven
- NextGen, Epic, Ecare knowledge
- Family medicine billing
- Knowledge of PPO, HMO, Medicaid, and Medicare
- Estimating costs
- Environmental regulations
- Biohazard cleanup
- Mold remediation
- Asbestos abatement
- Estimating
- Strategic planning
- Project planning
- OSHA safety requirements
- Analytical and critical thinking
- Cost control
- Design and planning
- Decision-making
- Building, demolition, and renovation
- Interpreting blueprints
- Walk-down coordination
- Written communication
- Site management
- Job planning
- Excellent communication
- Energetic and positive
- Multitasking Abilities
- Team building
- Safe job site set-up
- Microsoft office
- Attention to detail
- Hardworking and reliable
- Teamwork
Languages
Spanish
English
Interests
- Yoga
- Pilates
- Gym Workouts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness.
- Regularly practice mindfulness and meditation for overall wellness.
- Dancing
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Horseback Riding
- Camping
- Photography
- Creative Writing
- Drone Piloting
- Cooking
- I enjoy cooking for friends and family gatherings.
ADDITIONAL INFORMATION
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime if needed. Provided required weekly, monthly, quarterly report listing sales figures and client track records. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Helped patients understand insurance coverage's. Assisted with communications between Doctors, nurses, and pharmacies.
Timeline
Customer Service Executive
Olympia Services
11.2021 - 01.2023
Senior Customer Service Representative Lead
Sprint Store
10.2015 - 11.2017
Patient access associate
Elmhurst Memorial Elmhurst Clinic
09.2014 - 02.2015
Customer Service Representative
Cricket Communications
06.2010 - 12.2013
University of Phoenix
Bachelor of Science from Psychology
International Sports Science Association
Certified Personal Trainer from Sports Management
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