Niello Stevens
Bossier City,LA
Summary
Detail-oriented professional with experience in providing superior customer service and relations. Along with being very well versed in cliental based software and basic computer use systems.
Overview
3
3
years of professional experience
Work History
E-Sports Attendant
YMCA
06.2023 - 04.2024
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Answered client queries and complaints to provide strong customer service.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Posted signs to attract more customers.
Front Desk
Ymca Of Wichita Falls Downtown
06.2023 - 04.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
Gas Station Attendant
Valero
12.2022 - 06.2023
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Trained new employees on proper protocols and customer service standards.
- Supervised 4 employees on early morning/afternoon shifts, overseeing all actions of store tasks.
Lead Cashier
Brookshire Brothers
07.2021 - 09.2021
- Reconciled and prepared bank deposits
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Supervised others and provided on-the-job training
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Monitored self-checkout systems and provided assistance or intervention where required.
Financial Clerk
BROOKSHIRE BROTHERS GROCERY STORE
07.2021 - 09.2021
- Reconciled and prepared bank deposits.
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Education
High School Diploma -
Madisonville High School
Madisonville, TX05.2022
Skills
- Proficient at social networking
- Hand and power tool operation
- Customer service practices
- Radio/Walkie-talkie etiquette
- First Aid/CPR
- Google Workspace
- Problem-Solving
- Analytical and Critical Thinking
- software and consulting services
- Guest Relations
Timeline
E-Sports Attendant
YMCA
06.2023 - 04.2024
Front Desk
Ymca Of Wichita Falls Downtown
06.2023 - 04.2024
Gas Station Attendant
Valero
12.2022 - 06.2023
Lead Cashier
Brookshire Brothers
07.2021 - 09.2021
Financial Clerk
BROOKSHIRE BROTHERS GROCERY STORE
07.2021 - 09.2021
High School Diploma -
Madisonville High School