Summary
Overview
Work History
Education
Skills
Certifications and licenses
Timeline
Generic

Nielza Norman

Temple Hills,MD

Summary

Dedicated and certified healthcare worker skilled in performing venipuncture and capillary puncture on patients. Skilled in maintaining a clean and organized work environment, as well as accurately labeling and processing specimens for testing. Seeking a position in a healthcare facility where I can utilize my skills and contribute to the well-being of patients.

Overview

5
5
years of professional experience

Work History

HHA

Fidelity Health Care
Laurel, Maryland
04.2024 - Current
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Provided emotional support and encouragement to clients who were ill or had disabilities.
  • Organized client's personal items for easy access during daily activities.
  • Responded quickly to emergency situations using appropriate safety protocols.
  • Instructed family members on how best to provide care for their loved one when needed.
  • Participated in team meetings with other healthcare professionals regarding patient care plans.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
  • Transported clients to medical appointments or other destinations as needed.
  • Helped keep track of medical supplies used by the client throughout the day.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Maintained accurate records of patient care plans and progress notes.
  • Gave assistance with ambulation using proper body mechanics techniques when necessary.
  • Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Changed bed linens regularly ensuring a clean environment for the client at all times.
  • Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

CNA

Discovery
Fort Myers, Florida
01.2019 - 11.2022
  • Provided emotional support to family members during difficult times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Reported changes in patient conditions to registered nurse or physician.

Alzheimer’s and independent care

Education

High School Diploma -

Iona High School
Jamaica
07-2018

Certification - Phlebotomy

Dynamic Phlebotomy And CPR
Temple Hills, MD

Skills

-

  • Specimen Preparation
  • Infection Control
  • Blood collection
  • Venipuncture
  • Paperwork Processing
  • Sanitation and sterilization
  • Communication abilities
  • Specimen handling
  • Quality Control
  • Patient support
  • Patient Care
  • Blood culture collection
  • Butterfly needle technique
  • Order of draw

- Knowledgeable in proper specimen collection and handling procedures

- Strong attention to detail and accuracy

- Excellent communication and interpretation

- Proficient in computer use for facility, including data entry, email communication, and electronic record keeping

- Experienced in handling phone calls, directing inquiries, and providing excellent customer service

- Familiar with various software programs and systems commonly used in office environments

- Patient care and assistance

- Vital signs monitoring

- Medication administration

- Infection control protocols

- Electronic health records management

- Compassionate bedside manner

- Communication with patients and their families

- Ability to work in a fast-paced and high-pressure environment with a great attitude

Certifications and licenses

  • CPR
  • First aide
  • Phlebotomy certification
  • Cna

Timeline

HHA

Fidelity Health Care
04.2024 - Current

CNA

Discovery
01.2019 - 11.2022

High School Diploma -

Iona High School

Certification - Phlebotomy

Dynamic Phlebotomy And CPR
Nielza Norman