Niema Greene
The Bronx
Summary
Dynamic leader with a proven track record at Sweetgreen, adept in operations management and team building. Spearheaded initiatives that fostered accountability, enhancing team cohesion and morale, and drove significant business growth. Skilled in problem resolution and efficient multitasking, consistently exceeding revenue targets through strategic planning and exemplary leadership.
Overview
13
13
years of professional experience
Work History
General Manager
Sweetgreen
04.2024 - Current
- Fostered a culture of accountability for improved team cohesion and morale.
- Coordinated cross-functional teams to enhance workflow.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant General Manager
Sweetgreen
10.2020 - 04.2024
- Coordinated scheduling for maximized staff productivity.
- Addressed service gaps to promote seamless customer experiences.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Assisted in recruiting, hiring and training of team members.
- Coordinated cross-functional teams to enhance workflow efficiency.
Brand Ambassador Captain
Sweetgreen
09.2017 - 10.2020
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Provided valuable feedback to Sweetgreen regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Increased social media engagement by creating and sharing appealing content about brand.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Maintained knowledge of current promotions and product features.
Front of House Manager
2nd Ave Deli
01.2012 - 09.2017
- Oversaw daily operations, promoting teamwork and boosting overall service quality.
- Mediated disputes between staff and customers to maintain a harmonious environment.
- Monitored inventory levels with proactive ordering to minimize shortages.
- Coordinated with kitchen and bar staff for seamless service flow to enhance efficiency.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and rules
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
Education
English
San Diego State University
San Diego, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and development
Timeline
General Manager
Sweetgreen
04.2024 - Current
Assistant General Manager
Sweetgreen
10.2020 - 04.2024
Brand Ambassador Captain
Sweetgreen
09.2017 - 10.2020
Front of House Manager
2nd Ave Deli
01.2012 - 09.2017
English
San Diego State University
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