Niema Thomas
Summary
Experienced with economic support and client financial assistance programs. Utilizes keen problem-solving skills to enhance client satisfaction and outcomes. Knowledge of effective communication and teamwork to ensure seamless service delivery.
Skilled government assistance worker bringing understanding of sources, types, and levels of public assistance, as well as related processes and requirements. Proactive and upbeat professional with 8+ years of experience and top-notch skills in planning, problem-solving and conflict resolution.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Economic Support Specialist- Case Manager
Division of Family and Children Services
11.2017 - Current
- Closed out ineligible applications by correctly processing denial responses and closing out cases
- Problem-solved issues related to applications, filling in mission information and resolving roadblocks
- Minimized service delays or errors by preparing accurate forms, submitting timely reports, and maintaining detailed files
- Assessed cases for instances of abuse and neglect and took appropriate action
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Explained eligibility details and affordability options to patients with kindness and respect
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Furthered professional development by attending relevant trainings, workshops, and conferences focused on economic support services best practices.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards selfsufficiency.
- Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Kept case files updated, accurate and aligned with requirements.
Bank Teller/Customer Service
Community Bank of Fitzgerald
10.2016 - 11.2017
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Responded and assisted customers with account inquiries and updates
- Entered transactions into computer and issued customer receipts
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Explained bank services, financial products and applicable fees to customers
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Welcomed customers and offered pleasant service during entire transaction
- Took on additional shifts during busy periods to minimize staffing shortages
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Cashier
Wendy's Restaurant
06.2014 - 10.2016
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized
- Tracked company inventories, moved excess stock, and arranged products to improve sales
- Balanced cash drawer at beginning and end of each shift
- Helped customers find specific products, answered questions and offered product advice
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma -
Fitzgerald High School
Fitzgerald, GA05.2014
Skills
- Application Coordination
- Case management
- Active Listening
- Customer service
- Computer skills
- Documentation Skills
- Reliable and Trustworthy
- Help Desk
- Technical Support
- Desktop Support
- Banking
- Social Work
- Data Entry
- Research
- Client data management
- Fraud detection
- Time management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Economic Support Specialist- Case Manager
Division of Family and Children Services
11.2017 - Current
Bank Teller/Customer Service
Community Bank of Fitzgerald
10.2016 - 11.2017
Cashier
Wendy's Restaurant
06.2014 - 10.2016
High school diploma -
Fitzgerald High School
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