Dejaniera Wade
Reidsville,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Call Center Representative
TranzAct
07.2021 - 11.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
Security Site Supervisor
Allied Universal Security
09.2019 - 07.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Call Center Representative
Bank Of America
01.2017 - 09.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Receptionist
Cadia Healthcare
06.2011 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Penn Foster
Wilmington, DE10.2017
Skills
- Data Entry
- Quality Assurance
- Sales Closing
- Payment Processing
- Call Control
- Customer Service
- Complaint Resolution
- Customer Communications
- Call Center Operation
Timeline
Call Center Representative
TranzAct
07.2021 - 11.2023
Security Site Supervisor
Allied Universal Security
09.2019 - 07.2021
Call Center Representative
Bank Of America
01.2017 - 09.2019
Receptionist
Cadia Healthcare
06.2011 - 12.2016
High School Diploma -
Penn Foster