NIERRA M. COMMON
Sacramento,CA
Summary
Customer-focused Customer Service Representative with over 10 years of experience in fast-paced, high-volume environments. Known for being highly personable, attentive, and responsive to customer needs. Skilled in a variety of support roles across service, healthcare, transportation, and retail industries. Knowledgeable in postal operations and facility maintenance protocols.
Overview
11
11
years of professional experience
Work History
Activities Associate
McKinley Park Care Center
Sacramento, CA
05.2024 - Current
- Assist with planning and delivering therapeutic activities that enhance residents’ engagement and wellbeing.
- Support residents during community outings such as farmers markets and local dining experiences.
- Monitor recreational programs such as board games, movie nights, and physical games.
- Assist with transporting residents to doctor appointments and home visits.
Environmental Services – Coach Cleaner
Drummac Inc.
Sacramento, CA
05.2021 - 06.2023
- Delivered turnaround cleaning and sanitation services for railcars, meeting FDA cleanliness standards.
- Handled waste management, recycling, decontamination, and replenishment of onboard supplies.
- Performed interior and exterior window cleaning, carpet care, and general sanitation of facilities.
City Mail Carrier
United States Postal Service
Carmichael, CA
10.2019 - 04.2021
- Delivered and collected mail and packages along a set route, by foot and vehicle.
- Provided first-tier customer service and technical support for handheld devices.
- Maintained route efficiency while upholding USPS guidelines and customer satisfaction.
Sales Floor Associate (Sportswear)
Burlington Coat Factory
Sacramento, CA
10.2014 - 04.2019
- Assisted customers with locating products, processing sales, and managing returns.
- Maintained merchandise displays and kept the sales floor clean and organized.
- Performed cashier duties, worked in fitting rooms, and handled freight stocking.
Education
Diploma - undefined
Valley High School
01.2011
Skills
- Customer Service Excellence
- Inventory Management
- Activity Planning & Support
- Environmental Services & Sanitation
- Time Management
- Call Center Representative
- Communication & Interpersonal Skills
- USPS Procedures
- Retail Sales & Merchandising
- Team Collaboration
- Technical Support
- Positive attitude
- Problem-solving
- Client confidentiality
- Emotional resilience
Timeline
Activities Associate
McKinley Park Care Center
05.2024 - Current
Environmental Services – Coach Cleaner
Drummac Inc.
05.2021 - 06.2023
City Mail Carrier
United States Postal Service
10.2019 - 04.2021
Sales Floor Associate (Sportswear)
Burlington Coat Factory
10.2014 - 04.2019
Diploma - undefined
Valley High School